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Patient Service Representative

2 months ago

Springfield, Illinois, United States Mercy Full time
About the Role

Mercy Clinic Whiteside - Internal Medicine is seeking a skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office.

Key Responsibilities
  • Accounts Receivable Management: Process accounts according to their state in the Self Pay accounts receivable system, working with patients to determine resolution and obtain payment.
  • Task Flexibility: Perform a variety of tasks in the department, including scanning documents and processing loan payments, with the ability to adapt to changing priorities.
  • Continuous Learning: Develop skills in the department to serve where the volume of processing is needed, with a focus on learning workflows, policies, and procedures to ensure accurate processing, timeliness, and communication.
  • Collaboration and Communication: Work collaboratively with peers, patients, and other departments to provide excellent customer service and support.
Requirements
  • Education: High School Diploma or equivalent.
What We Offer

At Mercy, we value compassion, professionalism, and a positive outlook. We are a collaborative and patient-centered organization that is committed to delivering excellent care. If you share our values and are passionate about providing exceptional patient service, we encourage you to apply.