Front Desk Supervisor

1 day ago


Buena Park, California, United States Hilton Buena Park Anaheim Full time
Job Summary:

The Front Desk Supervisor plays a vital role in ensuring exceptional guest experiences and maximizing room revenue. This position requires a strong team player who can effectively communicate with guests, colleagues, and management to drive hotel operations forward.

Responsibilities:
  • Assist the Front Desk Manager and General Manager in achieving hotel goals and objectives.
  • Provide attentive, courteous, and efficient service to all guests, ensuring a positive experience from check-in to check-out.
  • Maximize room revenue through effective room merchandising and upselling opportunities.
  • Monitor and maintain accurate records of guest interactions, including room reservations, special requests, and complaints.
  • Collaborate with the Front Desk team to ensure seamless check-in and check-out processes.
  • Participate in departmental meetings and contribute to the development of strategies to improve hotel operations.
  • Assist in training new hires and current associates on front desk procedures and policies.
  • Perform other duties as required by management to ensure the smooth operation of the hotel.
Requirements:
  • At least 2-3 years of progressive experience in a hotel or related field.
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous supervisory experience is preferred.
  • Valid driver's license for the applicable state.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and handle guest complaints and disputes effectively.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
Benefits:
  • Competitive hourly rate: $16.40-$24.60.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.

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