Front Desk Ambassador
4 weeks ago
We are seeking a highly skilled and enthusiastic Guest Service Concierge to join our Front Desk Team at Radiate Hospitality, LLC. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:- Provide comprehensive front desk, bellmen, and concierge services, including check-in and check-out, luggage services, restaurant and tour reservations, and hotel and city information.
- Build strong relationships with guests and create personalized experiences that exceed their expectations.
- Ensure seamless check-in and check-out processes, using proper procedures and techniques to greet guests, serve taxi requests, and direct traffic flow.
- Utilize Front Desk computer and cashier systems, including room rates and types of accommodations, to provide accurate and efficient service.
- Check in guests, ensuring they are properly accommodated, and document complete and accurate information on guest records.
- Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring accuracy and attention to detail.
- Listen to guest concerns, solve problems creatively, and provide answers to their questions.
- Stay informed about daily hotel functions, facilities, features, and services to provide guests with valuable information and recommendations.
- Ensure the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
- Previous front desk, reservations, and/or hospitality experience is preferred.
At Radiate Hospitality, LLC, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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