Front Desk Ambassador

2 days ago


Menlo Park, California, United States Radiate Hospitality, LLC Full time
Job Title: Guest Service Concierge

We are seeking a highly skilled Guest Service Concierge to join our Front Desk Team at Radiate Hospitality, LLC. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide comprehensive front desk, bellmen, and concierge services, including check-in and check-out, luggage services, restaurant and tour reservations, and hotel information.
  • Build strong relationships with guests and create personalized experiences that exceed their expectations.
  • Demonstrate expertise in greeting guests, checking them in and out, serving taxi requests, and directing traffic flow in front of the hotel.
  • Utilize proper sequence of service techniques when checking guests in and out, bell, concierge, and highlight hotel amenities to ensure a seamless experience.
  • Stay up-to-date on Front Desk computer and cashier systems, including room rates and types of accommodations.
  • Check in guests, ensuring they are properly accommodated, and document complete and accurate information on guest records.
  • Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring accuracy.
  • Listen to guest concerns, resolve problems creatively, and provide answers to their questions.
  • Stay informed about daily hotel functions, facilities, features, and services to provide valuable information to guests.
  • Ensure the safety and security of all employees and guests, reporting any unsafe conditions to your supervisor.
Requirements:
  • Previous front desk, reservations, and/or hospitality experience preferred.

At Radiate Hospitality, LLC, we value our employees and guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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