Front Desk Agent

23 hours ago

Menlo Park, California, United States The Stanford Park Hotel Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Stanford Park Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring a seamless arrival and departure experience, and maintaining the highest standards of quality and professionalism.

Key Responsibilities:
  • Greets guests with a warm and sincere welcome, registers, and assigns rooms to guests.
  • Provides information to guests regarding hotel services, local attractions, and amenities.
  • Completes the registration process by inputting and retrieving information from the computer system.
  • Codes electronic keys, issues room key folders, and verifies credit card authorizations.
  • Handles cash, makes change, and balances assigned cash banks.
  • Accepts and records vouchers, travelers checks, and other forms of payment.
  • Promptly answers the front desk telephone and responds to guest inquiries.
  • Inputs messages into the computer, retrieves messages, and communicates content to guests.
  • Retrieves mail, small packages, and facsimiles for guests as requested.
  • Assists guests at check-out, resolves issues, and ensures a positive experience.
  • Fields guest complaints, conducts research, and develops effective solutions.
  • Makes restaurant, transportation, and entertainment reservations, and arranges tours.
  • Deposits guests' valuables in the hotel safe or safe deposit box.
  • Summons bell staff assistance to escort guests to their rooms.
  • Retrieves registration cards from files for each check-out.
Requirements:
  • High school diploma or equivalent preferred.
  • Prior hospitality experience in a luxury environment preferred.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to maintain a neat, clean, and well-groomed appearance.
Work Environment:

The Stanford Park Hotel is an equal employment opportunity employer. We are committed to providing a safe and inclusive work environment for all associates. The noise level in the work environment is usually moderate.

Stanford Park Hotel is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion, sex, gender, sexual orientation, gender identity, partnership status, pregnancy, age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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