Front Desk Ambassador

4 hours ago


Menlo Park, California, United States Radiate Hospitality Full time
Job Title: Guest Service Concierge

We are seeking a highly skilled Guest Service Concierge to join our Front Desk Team at Radiate Hospitality. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide hotel service that covers all front desk, bellmen, and concierge responsibilities, including checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
  • Build authentic bonds with guests and create unique experiences that they will want to come back for.
  • Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
  • Use proper sequence of service techniques when checking guests in and out, bell, concierge, and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
  • Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
  • Check in guests, ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
  • Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
  • Listen to guest concerns, solve problems creatively and answer questions.
  • Be knowledgeable of daily functions occurring at the hotel as well as other facilities, features, and services of the hotel so as to be a source of information to guests.
  • Be continually alert for the safety and security of all employees and guests, reporting any unsafe conditions to your immediate supervisor.
Model Qualifications:
  • Previous front desk, reservations, and/or hospitality experience preferred.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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