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Medical Clinic Front Desk Receptionist

2 months ago


Monterey Park, California, United States iCare Medical Group Full time
Medical Clinic Front Desk Receptionist/Office Support

We are seeking a dedicated and enthusiastic individual to join our busy primary care clinic as a Medical Clinic Front Desk Receptionist / Front Desk Staff Supervisor. The ideal candidate should possess excellent communication skills, be adept at multitasking in a fast-paced environment, and be fluent in Mandarin and/or Cantonese.

Key Responsibilities:
  • Patient Greeting and Check-in/Check-out Process: Greet patients warmly and facilitate the check-in and check-out processes efficiently.
  • Insurance Verification: Obtain and verify patient insurance benefit coverage to ensure accurate billing information.
  • Phone Call Management: Answer phone calls in a professional and courteous manner, forwarding communications promptly to the relevant staff.
  • Pre-authorization and Referral Processing: Request, track, and obtain pre-authorization from insurance carriers within the designated timeframe for medical and service purposes, and process referrals and submit medical records to insurance carriers.
Requirements:
  • Education: Associate degree preferred.
  • Language Proficiency: Fluent in Mandarin and/or Cantonese is a requirement.
  • Communication and Adaptability: Effective communicator with strong self-discipline, adaptability skills, and a team player attitude.
  • Technical Skills: Proficiency in MS Office applications.