Front Desk Supervisor

2 days ago


Richmond, Virginia, United States Embassy Suites Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Embassy Suites by Hilton Richmond. As a Front Desk Supervisor, you will be responsible for leading and supervising Front Desk staff during p.m. and mid-day shifts, ensuring exceptional guest service and maintaining Embassy Suites by Hilton and Shamin brand standards.

Key Responsibilities:
  • Lead and supervise Front Desk staff to ensure excellent guest service and maintain high standards of quality.
  • Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
  • Ensure staff uses correct guest interaction skills and reward employees who meet or exceed guest expectations.
  • Participate in and/or lead departmental meetings and complete required training and supervise training of guest service staff.
Requirements:
  • Demonstrated guest service and supervisory experience.
  • Hilton Hotels experience and knowledge of Hilton OnQ is highly desirable.
  • Excellent written and verbal communications skills and fluency in English is required and a second language is beneficial.
  • Must be flexible to work varying shifts as well as weekends and holidays.
  • Must have leadership qualities and be able to train, motivate and evaluate employees.
What We Offer:
  • Competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan.
  • Paid time off, hotel discounts and a fun, friendly place to work.
  • Opportunities for career growth and development.


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