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Front Desk Supervisor

1 month ago

Richmond, Virginia, United States Home2 Suites Full time
Job Title: Front Desk Supervisor

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Shamin Hotels. As a key member of our operations team, you will be responsible for overseeing the front desk operations, ensuring exceptional customer service, and leading a team of reservations agents.

Key Responsibilities:
  • Supervise and train front desk staff to ensure excellent customer service and adherence to company standards.
  • Monitor and analyze front desk operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Conduct performance evaluations and provide feedback to front desk staff.
Requirements:
  • Proven experience in a front desk or customer service role, with at least 1 year of supervisory or leadership experience.
  • Strong customer service orientation with a passion for delivering exceptional experiences to guests.
  • Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members to achieve goals.
  • Clear and effective communication skills, both verbal and written, with the ability to communicate with team members and customers at all levels.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading hospitality company.
About Us:

Shamin Hotels is a leading hospitality company with over 9,000 rooms in 76 properties. We are committed to delivering exceptional guest experiences and providing opportunities for our employees to grow and succeed.