Front Desk Representative

4 weeks ago


Richmond Heights, Virginia, United States Charter Senior Living Full time
Job Title: Front Desk Clerk

Join our team as a Front Desk Clerk and be the first point of contact for our guests. As a key member of our hotel team, you will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handle guest inquiries and resolve issues in a professional and courteous manner
  • Maintain accurate records and reports, including guest information and hotel operations
  • Work collaboratively with other hotel staff to ensure seamless guest service and hotel operations
Requirements:
  • High school diploma or equivalent required
  • 1 year of experience in a hotel or related field preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Basic computer skills and knowledge of hotel software
Benefits:
  • Competitive hourly rate: $15.50
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off and holidays
  • Employee assistance program
  • 401(k) retirement plan with company match

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a team player with excellent customer service skills and a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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