Patient Access Representative II Neurology

4 weeks ago


South Euclid, Ohio, United States University Hospitals Full time
Job Summary

Patient Access Representative II's provide comprehensive administrative support to our world-renowned healthcare team. They serve as the first point of contact for patients, exemplifying personal warmth, patient engagement, and professionalism. In this highly visible role, they support departmental teams and interact with patients, families, and healthcare providers.

Key Responsibilities
  • Interview, register, and instruct patients in a face-to-face setting or on the telephone.
  • Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner.
  • Prepare standard patient materials, including forms, labels, brochures, and surveys.
  • Maintain confidential health records, process physician orders, and schedule patients.
  • Identify and communicate the need for interpreter services.
  • Provide patient education regarding third-party coverage and liabilities.
  • Communicate possible payment options and connect patients to a financial counselor if needed.
  • Collect, post, and balance co-pays, deductibles, and other patient payments.
  • Perform additional support and backup functions within the department and provide cross-coverage as needed.
  • Help mentor new hires.
  • Maintain expertise in PAS legal and compliance requirements and incorporate principles into workflows.
  • Handle patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
  • Recruit and train patients to access My UH Care Personal Health Record.
  • Exceed achievement of productivity and quality standards.
  • Be a subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department.

Additional Responsibilities
  • Function as an integrated team member and work collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
  • Maintain a clean and organized work area.
  • Be cross-trained to perform other duties as assigned.
  • Actively participate in UH emergency preparedness.
  • May be scheduled to work at off-sites.
  • Perform other duties as assigned.
  • Comply with all policies and standards.
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.


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