Patient Access Coordinator

1 month ago


South Burlington, Vermont, United States The University of Vermont Health Network Full time
Job Summary

We are seeking a highly skilled Patient Access Specialist/Scheduler to join our team at The University of Vermont Health Network. As a key member of our healthcare team, you will be responsible for scheduling appointments and handling a high volume of calls for multiple clinics.

Key Responsibilities
  • Schedule appointments and manage patient flow to ensure efficient and effective care.
  • Provide exceptional customer service to patients, physicians, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Prioritize patient problems and provide clear, concise instructions to ensure a positive outcome.
  • Work collaboratively with healthcare teams to ensure seamless communication and coordination of patient care.
  • Meet productivity and quality standards, maintaining accurate records and reports as required.
Requirements
  • High School diploma or equivalent required.
  • Demonstrated customer service experience in a medical, fast-paced retail, or other business environment.
  • Healthcare call center experience with scheduling in a medical office strongly preferred.
  • EPIC experience a plus.
What We Offer

This is a bargaining unit position with opportunities for growth and development within our organization. We offer a competitive salary and benefits package, as well as a dynamic and supportive work environment.



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