Current jobs related to Client Support Specialist - Chester, Pennsylvania - T2 Flex

  • Client Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States PeopleShare Inc Full time

    Job Title: Client Support RepresentativeWe are seeking a highly skilled Client Support Representative to join our team at PeopleShare Inc. in West Chester, PA.Job Summary:The Client Support Representative will be responsible for providing exceptional customer service to clients via telephone, email, or chat. The ideal candidate will have a strong...

  • IT Support Specialist

    3 days ago

    West Chester, Pennsylvania, United States Merge IT LLC Full time

    Job Summary:We are seeking a skilled IT Support Specialist to join our team at Merge IT LLC. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our IT systems.Main Responsibilities:Provide technical support to clients via phone, email, or...

  • Veterinary Client Care Specialist

    1 week ago

    West Chester, Pennsylvania, United States Applebrookinn Veterinary Center and Pet Resort Full time

    Job Title: Client Service SpecialistWe are seeking a highly skilled and compassionate Client Service Specialist to join our team at Applebrook Inn Veterinary Center and Pet Resort. As a key member of our client care team, you will be responsible for providing exceptional customer service, coordinating communication between doctors, technicians, and clients,...

  • Certified Nursing Assistant

    2 weeks ago

    West Chester, Pennsylvania, United States Senior Living Recruiting Specialist Full time

    Unlock Your Potential in Senior CareWe're seeking a compassionate and dedicated Certified Nursing Assistant to join our team at Senior Living Recruiting Specialist. As a key member of our care team, you'll play a vital role in providing exceptional support to our residents, ensuring their physical, emotional, and social needs are met.Key...

  • Instructional Support Specialist

    1 month ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Job Title: PT Instructional Support SpecialistDevereux Advanced Behavioral Health is seeking a dedicated and compassionate PT Instructional Support Specialist to join our team at the School for Integrated Learning in West Chester, PA.About the Role:As a PT Instructional Support Specialist, you will play a vital role in supporting students with special needs...

  • Office Support Specialist

    2 days ago

    West Chester, Pennsylvania, United States Pipeline Excavation, Inc Full time

    We are seeking a highly motivated and organized individual to join our office team as an Office Support Specialist. As a key member of our operations team, you will be responsible for providing administrative support to our staff and ensuring the smooth day-to-day functioning of our office.The ideal candidate will possess excellent communication and...

  • Technical Support Specialist

    3 days ago

    West Chester, Pennsylvania, United States Brilliance Cyber Systems INC Full time

    Job Title: Technical Support SpecialistJob Summary:At Brilliance Cyber Systems INC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users for hardware, software, and systems. You will also be responsible for...

  • Instructional Support Specialist

    4 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Join Our Team as an Instructional Support SpecialistWe are seeking a dedicated and compassionate Instructional Support Specialist to join our team at Devereux Advanced Behavioral Health. As an Instructional Support Specialist, you will play a vital role in supporting the academic, social, and behavioral needs of our students.About the RoleThis is a 52-week,...

  • Employment Specialist

    3 days ago

    West Chester, Pennsylvania, United States Youth Advocate Programs Full time

    Job Summary: We are seeking a dedicated Employment Specialist to join our team at Youth Advocate Programs, Inc. The successful candidate will be responsible for planning, developing, and implementing employment-related services and life skills trainings for individuals with intellectual disabilities.Key Responsibilities:Develop and implement...

  • Client Service Representative

    2 weeks ago

    West Chester, Pennsylvania, United States Applebrookinn Veterinary Center and Pet Resort Full time

    Job Title: Client Service SpecialistAt Applebrook Inn Veterinary Center and Pet Resort, we are seeking a highly skilled and compassionate Client Service Specialist to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their pets.Responsibilities:Answer phone calls and respond to...

  • Community Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States OUTSIDE THE BOX STRATEGIES Full time

    Job Title: Community Support SpecialistOutside the Box Strategies is seeking a highly motivated and compassionate Community Support Specialist to join our team. As a Community Support Specialist, you will work with individuals with intellectual and developmental disabilities to increase their adaptive skills, enhance community participation, and promote...

  • Medical Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Advanced Medical Homecare Supplies Full time

    Job Title: Medical Support SpecialistWe are seeking a highly skilled Medical Support Specialist to join our team at Advanced Medical Homecare Supplies. As a Medical Support Specialist, you will play a vital role in providing exceptional customer service and support to our patients and healthcare providers.Key Responsibilities:Assist patients with orders and...

  • Explore Support Opportunities

    3 weeks ago

    West Chester, Pennsylvania, United States Wyndy LLC Full time

    Support Near 23833 Job DescriptionWe are seeking a dedicated and compassionate Support Specialist to join our team at Wyndy LLC. As a Support Specialist, you will play a vital role in providing assistance and guidance to individuals in need.Key Responsibilities:Offer support and problem-solving to promote the well-being and success of individuals.Collaborate...

  • Technical Support Specialist

    3 days ago

    West Chester, Pennsylvania, United States TechTrueUp Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at TechTrueUp. The successful candidate will provide exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key Responsibilities:Provide technical assistance and support to customers...

  • Technical Support Specialist

    1 week ago

    West Chester, Pennsylvania, United States iCST Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at iCST. As a Technical Support Specialist, you will provide Helpdesk Level 2 Support for hardware and software issues, working closely with customers and executive sponsors to ensure quality standards are met.Key Responsibilities:Manage expectations at all levels, ensuring...

  • Technical Support Specialist

    4 days ago

    West Chester, Pennsylvania, United States NavitsPartners Full time

    Job Summary:As a Technical Support Specialist at NavitsPartners, you will be responsible for providing Tier 2 technical support for hardware and software with 5+ years of experience. This role requires strong customer service and communication skills, as well as proficiency with call-tracking systems. You will work both independently and in a team...

  • Instructional Support Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States Devereux Advanced Behavioral Health Full time

    Unlock Your Potential as an Instructional Support SpecialistDevereux Advanced Behavioral Health is seeking a dedicated and compassionate Instructional Support Specialist to join our team at the School for Integrated Learning in West Chester, PA. As a key member of our multi-disciplinary team, you will play a vital role in supporting students with special...

  • Administrative Support Specialist

    7 days ago

    West Chester, Pennsylvania, United States County of Chester Full time

    Job SummaryThe County of Chester is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our staff, including receptionist duties, data entry, and filing.Key Responsibilities* Provide administrative support to...

  • Nurse Specialist

    1 week ago

    Chester Heights, Pennsylvania, United States HealthEcareers - Client Full time

    Job Description & RequirementsBAYADA Home Health Care is seeking a skilled Registered Nurse (RN) to provide high-quality care to clients in their homes.Specialty: Home HealthDiscipline: RNDuration: OngoingEmployment Type: StaffThe ideal candidate will have a current license as a Registered Nurse in Pennsylvania and a minimum of one year of recent, verifiable...

  • Medical Support Specialist

    4 weeks ago

    West Chester, Pennsylvania, United States Pennsylvania Medicine Full time

    Job Title: Medical Support SpecialistPenn Medicine is a leading academic medical center dedicated to providing exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Medical Support Specialist, you will play a vital role in our team, working closely with registered nurses and other healthcare...

Client Support Specialist

2 months ago

Chester, Pennsylvania, United States T2 Flex Full time

About T2 Flex

T2 Flex operates under the T2 Group, a prominent provider of technology-enhanced solutions tailored for healthcare institutions. Our diverse offerings span across four key sectors: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent.

With a deep comprehension of the complexities inherent in contemporary healthcare systems, T2 Group leverages its vast experience and cutting-edge technology to address intricate challenges and deliver substantial results.

Our commitment lies in enhancing patient access and satisfaction, optimizing revenue generation, and refining operational efficiency, ensuring a meaningful impact on the organizations we support.


Job Overview

The role involves managing incoming and outgoing communications through calls, live chat, and in-person interactions with patients, ensuring alignment with the Mission, Values, and Philosophy of T2 Flex. The individual will address all patient and provider inquiries regarding billing matters with promptness, courtesy, and professionalism.


Key Responsibilities

All employees at T2 are accountable for:


Adherence to Practices and Policies

Consistently follows T2 Flex's established practices and policies, including attendance, patient safety, and the identification and mitigation of unsafe practices. Upholds the ethical standards outlined in the T2 Flex Commitment to Principles Handbook.


Regulatory Compliance

Ensures completion and maintenance of all regulatory obligations, including necessary licensing and certification, as well as mandatory training within designated timeframes. Documentation must be submitted in advance of evaluations as required.


Customer Satisfaction

This standard is crucial for employees with direct patient interaction and may be evaluated through specific metrics such as Press-Ganey scores. A customer service standard may also be established for non-direct patient care staff at the discretion of management.


Essential Duties
  • Service Level: Achieve a departmental service level of 80% or higher by answering calls within 60 seconds.
  • Patient Feedback: Conduct monthly outbound surveys to gather patient feedback, aiming for an average score of 80% or more.
  • Financial Goals: Meet cash collection targets for various divisions.
  • Performance Standards: Maintain accuracy in handling patient inquiries and adhere to departmental guidelines.
  • Call Management: Handle patient inquiries within an average time of 8:31 minutes.
  • Productivity: Maintain a high volume of calls while minimizing unproductive time.
  • Schedule Adherence: Follow the daily schedule as provided by the Workforce Management Team.
  • Customer Service Excellence: Provide exemplary service while adhering to established guidelines and protocols.

Demonstrate outstanding customer service by effectively managing calls and ensuring patient satisfaction.


Collections:

Utilize critical thinking to resolve account balances through various means, including payment plans and financial assistance.


Insurance Verification:

Confirm eligibility and benefits for various insurance plans, ensuring accurate billing and timely claim submissions.


Communication:

Facilitate effective communication within the T2 Flex organization and with external partners to resolve billing inquiries promptly.


Call Center Operations:

Manage a high volume of calls efficiently, adhering to established handling guidelines.


Professional Development:

Achieve the Certified Revenue Cycle Representative (CRCR) certification within the first year of employment.


QualificationsTo excel in this role, candidates must demonstrate the ability to fulfill each essential duty satisfactorily. Reasonable accommodations may be provided for individuals with disabilities.
Education: High School Diploma or Equivalent
Experience: Minimum of 2 years in customer service, medical billing, or related fields; experience with Automated Call Distribution (ACD) systems is preferred.