Veterinary Client Care Specialist
3 hours ago
We are seeking a highly skilled and compassionate Client Service Specialist to join our team at Applebrook Inn Veterinary Center and Pet Resort. As a key member of our client care team, you will be responsible for providing exceptional customer service, coordinating communication between doctors, technicians, and clients, and ensuring a seamless experience for our clients and their pets.
Key Responsibilities:- Answer phone calls and respond to client inquiries in a professional and friendly manner
- Triage communication based on importance and prioritize tasks accordingly
- Manage client flow from check-in to check-out, ensuring a smooth and efficient experience
- Verify client and patient information, including vaccine records, and communicate with clients regarding delays or concerns
- Process payments and manage end-of-day procedures to reconcile discrepancies
- Assist with cleaning and maintaining the hospital, including the reception desk area, lobby, and kennels
- Basic computer skills and knowledge of veterinary procedures and terminologies
- Ability to carry 50lbs and work in a fast-paced environment
- Passionate about animals and excellent communication skills
- Customer service experience and receptionist experience preferred
- Competitive starting pay based on relevant experience
- Paid-Time-Off (PTO)
- Discounted veterinary care for pets
- Discounted boarding and daycare
- Health insurance with employer contribution
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k) with 4% employer match
Our veterinary center and pet resort is a full-service animal care facility located on almost 10 acres in beautiful West Chester, Pennsylvania. We offer a dynamic and supportive work environment, with opportunities for growth and development.
We are committed to providing exceptional care to our clients and their pets, and we are seeking a dedicated and compassionate Client Service Specialist to join our team.
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