Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team at iCST. As a Technical Support Specialist, you will provide Helpdesk Level 2 Support for hardware and software issues, working closely with customers and executive sponsors to ensure quality standards are met.
Key Responsibilities:
- Manage expectations at all levels, ensuring quality standards are followed.
- Monitor the team's open backlog of support issues and reassign as necessary to ensure timely resolution.
- Act as the escalation point for high-priority support issues.
- Collaborate with software and hardware vendors to resolve defective product issues.
- Develop and deliver training materials, including user manuals and procedures.
- Provide technical assistance, support, and advice to end-users for hardware, software, and systems.
- Investigate and resolve computer software and hardware problems.
- Communicate effectively with technical and non-technical stakeholders to research and resolve issues.
Requirements:
- 5+ years of experience in technical support.
- Strong communication and problem-solving skills.
- Ability to work in a team environment and prioritize tasks effectively.
- Experience with call-tracking software and systems.
- Strong customer service skills and ability to maintain quality standards.
What We Offer:
iCST offers a dynamic work environment, opportunities for professional growth, and a competitive compensation package.
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