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Client Support Specialist

1 month ago

West Chester, Pennsylvania, United States PeopleShare Inc Full time
Job Title: Client Support Representative

We are seeking a highly skilled Client Support Representative to join our team at PeopleShare Inc. in West Chester, PA.

Job Summary:

The Client Support Representative will be responsible for providing exceptional customer service to clients via telephone, email, or chat. The ideal candidate will have a strong understanding of payroll software and be able to provide technical problem resolution and communicate solutions to customers.

Key Responsibilities:
  • Respond to customer inquiries regarding payroll software
  • Provide technical problem resolution and communicate solutions to customers
  • Analyze customer service needs and collaborate with other departments to develop appropriate solutions
  • Develop and maintain a comprehensive understanding of payroll to address complex inquiries effectively
  • Record customer interactions and research product information using customer relationship applications or databases
Requirements:
  • Previous experience within a customer service role is preferred
  • Basic math skills and problem-solving skills
  • Payroll experience is a plus, but not required
  • Working knowledge of MS Office
  • High School Diploma required
About PeopleShare Inc:

PeopleShare Inc is a leading staffing agency in the region, providing temporary to hire and permanent jobs across 8 states. We are committed to providing equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws.