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Business Development Associate
2 months ago
Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at PoolCorp. As a key member of our sales center, you will be responsible for empowering our customers to build, manage, and grow successful businesses by providing exceptional service, product knowledge, and recommendations.
Key Responsibilities:
- Customer Engagement: Greet and engage with walk-in and phone customers, understanding their needs and challenges to provide personalized solutions.
- Product Knowledge: Treat customers as business partners by recommending product solutions, upsell options, and complimentary items to make their jobs easier and more profitable.
- Team Collaboration: Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
- Order Fulfillment: Prepare sales orders and assist customers in selecting and loading merchandise.
- Follow-up and Resolution: Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business, and resolve customer complaints professionally and in a timely manner.
- Store Maintenance: Maintain a clean, well-organized, and well-stocked sales center.
- Warehouse Support: Assist in receiving, shipping, and general warehouse duties.
Requirements:
- Customer Service Attitude: Strong customer-service attitude and self-motivated personality.
- Communication Skills: Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
- Team Player: Cooperative, dependable team player with good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
- Physical Demands: Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds, and possess or obtain forklift certification.
- Age Requirement: Must be 18 years of age or older to apply.
Preferred Qualifications:
- Education: High school diploma or GED.
- Language Skills: Bilingual (English/Spanish) a plus.
- Industry Experience: Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
