Culinary Operations Assistant

2 weeks ago

Naples, Florida, United States Marriott International Full time

JOB SUMMARY

Assists in overseeing the daily operations of food and beverage services. Responsibilities encompass ensuring satisfaction for both guests and staff while adhering to the operating budget. Ensures compliance with standards and legal requirements.

CANDIDATE PROFILE

Education and Experience


• High school diploma or GED; 3 years of experience in the food and beverage, culinary, or related professional field.

OR


• 2-year degree from an accredited institution in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in the food and beverage, culinary, or related professional field.

CORE WORK ACTIVITIES

Assisting in Daily Operations Management


• Aids in the procurement of food and beverage supplies, cleaning materials, and uniforms.


• Supervises daily food and beverage shift operations and ensures adherence to all policies, standards, and procedures.


• Supports and oversees an effective monthly self-inspection program.


• Operates all departmental equipment as required and reports any malfunctions.


• Monitors staffing levels to ensure that guest service, operational needs, and financial objectives are achieved.


• Fosters mutual trust, respect, and cooperation among team members.


• Develops specific goals and plans to prioritize, organize, and accomplish tasks.


• Celebrates and encourages decisions that lead to both successes and learning experiences.


• Communicates areas needing attention to staff and follows up to ensure understanding.


• Coordinates cleaning initiatives in all food and beverage areas, identifying trends and recommending improvements.


• Adheres to property-specific recovery plans.


• Remains readily available and approachable for all team members.


• Demonstrates knowledge of the brand-specific service culture.

Ensuring Outstanding Customer Service


• Provides services that exceed expectations for customer satisfaction and retention.


• Acts as a role model to demonstrate appropriate behaviors.


• Manages daily operations, ensuring quality, standards, and customer expectations are consistently met.


• Takes proactive measures when addressing guest concerns.


• Sets a positive example for guest relations.


• Remains readily available and approachable for all guests.


• Reviews feedback and guest satisfaction results with employees.


• Responds promptly to customer service requests.

Additional Responsibilities


• Provides information to supervisors and colleagues through various communication methods.


• Analyzes information and evaluates results to determine the best solutions and resolve issues.


• Performs hourly job functions as necessary.


• Extends professionalism and courtesy to team members at all times.


• Understands budgets, operating statements, and payroll progress reports.

The hourly pay range for this position is $24.52 to $29.81. Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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