Multilingual Customer Support Liaison

2 weeks ago


Atlanta, Georgia, United States TBI AIRPORT MANAGEMENT INC Full time
Job Overview

The International Services Interpreter role at TBI Airport Management Inc. is a dynamic opportunity for individuals with excellent communication skills to provide high-quality interpretation and translation services.

About the Role

This position requires assisting federal agents during passenger inspections, interpreting complex deportation and prosecution cases, and offering airport and tourist information in English and Japanese.

Main Responsibilities
  • Provide translation assistance to federal agents during routine passenger inspections.
  • Interpret during complex deportation and prosecution cases within the International Complex.
  • Offer accurate and timely information about airport procedures and amenities to international passengers.
  • Assist with Automated Passport Control Kiosk operations for incoming international passengers.
  • Maintain exceptional public relations and ensure accurate information dissemination.
  • Operate a public address system announcing flights and paging individuals as needed.
Requirements
  • Demonstrate excellent communication skills in both English and Japanese.
  • Able to clearly explain complex federal laws and procedures to passengers and employees.
  • Prior experience in professional interpreting or translating environments.
  • Ability to work effectively under pressure while maintaining a professional demeanor.
Physical Demands

This role involves extended periods of walking and standing, computer usage, and paperwork completion.

Compensation Package

The estimated annual salary for this position is $60,000 - $80,000 per year, reflecting the company's commitment to attracting top talent.



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