Customer Support Liaison

6 days ago


Atlanta, Georgia, United States Autodesk Inc. Full time
Role Overview

We are seeking a highly skilled Customer Support Liaison to join our team. As a key member of our global support organization, you will play a critical role in delivering exceptional customer experiences.

About the Role

This is a hybrid position that requires split time between remote and in-office work. You will be responsible for supporting customers through live chat, email, and phone interactions, including troubleshooting technical issues, product usage questions, onboarding, setup, and subscription inquiries.

Main Responsibilities:
  • Support customers with a high level of technical expertise and problem-solving skills.
  • Collaborate with cross-functional teams to ensure quality interactions and promote the voice of the customer.
  • Communicate daily with Tier 2 (Technical Team, Specialists), and Leadership to raise important user concerns, customer sentiment, and product feedback.
  • Take part in support-related projects to utilize your unique skill set and improve our team.
  • Embody Autodesk's


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