Compliance Operations Coordinator

4 days ago


Atlanta, Georgia, United States Loop Support Full time
Job Title

We are seeking a highly skilled Compliance Operations Coordinator to join our team at Loop Support. As a Compliance Operations Coordinator, you will play a critical role in supporting balance billing and compliance efforts for our client, a technology-forward organization specializing in healthcare and regulatory solutions. Your primary responsibilities will include managing incoming member balance bill inquiries, assisting with No Surprises Act (NSA) compliance, and ensuring accurate documentation and timely communication.

The ideal candidate will have previous experience in project management, operations, customer service, healthcare data, or regulatory compliance. A Bachelor's degree is highly recommended, while a Master's degree is a plus. Familiarity with self-insured health plans and healthcare compliance frameworks, such as the No Surprises Act, is strongly preferred. Strong written and oral communication skills, including presentation abilities, are essential for this role. Proficiency in Google Workspace tools (GMail, Drive, Docs, Sheets) is also required. Multilingual capabilities, particularly Spanish, are a plus but not mandatory.

About the Role

As a Compliance Operations Coordinator, you will work closely with both internal teams and external stakeholders to streamline workflows and resolve issues effectively. You will be responsible for resolving product or service issues, providing members with updates on balance bill and NSA-related cases, handling inbound and outbound phone calls, email support, and communication through our custom platform. You will also participate in gathering sessions with internal and external stakeholders to align on processes and objectives. If you are a detail-oriented individual with excellent problem-solving skills and strong communication abilities, we encourage you to apply for this challenging yet rewarding position.

Compensation and Benefits

We offer a competitive salary of $60,000 - $80,000 per year, based on your qualifications and experience. In addition to a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off, we provide opportunities for professional growth and development. Our company culture values employee well-being, community involvement, and inclusivity. We strive to create an environment where everyone feels valued and empowered to succeed.

How to Apply

Please submit your resume and cover letter explaining why you would be a great fit for this role. We look forward to reviewing your application and exploring how you can contribute to our team.

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