Customer Service Liaison

3 days ago


Atlanta, Georgia, United States Peach Plumbing and Drain Full time
Job Overview

Peach Plumbing and Drain is seeking a Customer Service Liaison to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service through phone interactions, ensuring that our customers receive the best possible experience.


Responsibilities
  • Answer high volumes of inbound calls, addressing customer inquiries and resolving issues in a timely manner.
  • Collaborate with internal teams to escalate complex customer complaints and implement effective solutions.
  • Develop and maintain knowledge of our services and products to provide accurate information to customers.
  • Document all customer interactions to ensure seamless communication and issue resolution.

Requirements
  • High school diploma or equivalent required; previous customer service experience preferred.
  • Excellent verbal and written communication skills, with the ability to remain calm under pressure.
  • Familiarity with customer relationship management software and other tools essential for success in this role.

Benefits Package

We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience, as well as a comprehensive benefits package, including:

  • Dental insurance
  • Health insurance
  • Vision insurance


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