Customer Service Liaison
3 days ago
Peach Plumbing and Drain is seeking a Customer Service Liaison to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer service through phone interactions, ensuring that our customers receive the best possible experience.
Responsibilities
- Answer high volumes of inbound calls, addressing customer inquiries and resolving issues in a timely manner.
- Collaborate with internal teams to escalate complex customer complaints and implement effective solutions.
- Develop and maintain knowledge of our services and products to provide accurate information to customers.
- Document all customer interactions to ensure seamless communication and issue resolution.
Requirements
- High school diploma or equivalent required; previous customer service experience preferred.
- Excellent verbal and written communication skills, with the ability to remain calm under pressure.
- Familiarity with customer relationship management software and other tools essential for success in this role.
Benefits Package
We offer a competitive salary range of $35,000 - $45,000 per annum, depending on experience, as well as a comprehensive benefits package, including:
- Dental insurance
- Health insurance
- Vision insurance
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