Customer Service Liaison

3 weeks ago


Atlanta, Georgia, United States Peach Plumbing and Drain Full time

We are seeking a highly skilled Customer Service Liaison to join our team at Peach Plumbing and Drain.

The estimated salary for this role is $45,000 - $55,000 per year.

Job Summary

We are looking for an exceptional customer service professional to provide top-notch support to our clients. As a Customer Service Liaison, you will be responsible for communicating with customers to identify their needs, process requests, and escalate complaints.

Responsibilities

  • Receive and respond to a high volume of customer inquiries via phone and email
  • Identify the reason for the customer's call and provide solutions that meet their needs
  • Document all customer interactions to ensure accurate tracking and follow-up
  • Meet personal and team performance metrics and quotas
  • Stay up-to-date with industry trends and best practices in customer service techniques

Qualifications

  • High school diploma or equivalent required; previous experience as a customer service representative preferred
  • Excellent verbal and written communication skills, with ability to remain calm under pressure
  • Proficient in using computers and customer management software
  • Ability to work independently and prioritize tasks effectively

Benefits

  • Competitive salary range: $45,000 - $55,000 per year
  • Dental and health insurance options available
  • Opportunities for advancement and professional growth


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