Patient Experience Specialist

5 days ago


Atlanta, Georgia, United States Loop Support Full time
Company Overview

Loop Support is a renowned recruiting agency that empowers talented individuals by connecting them with exceptional companies. This particular client is a pioneering technology-forward organization dedicated to simplifying balance billing processes and ensuring compliance with healthcare regulations.

We are seeking a skilled Patient Experience Specialist to support our efforts in balance billing and compliance. As a key member of our team, you will play a vital role in managing incoming member balance bill inquiries, assisting with No Surprises Act (NSA) compliance, and ensuring accurate documentation and timely communication.

This is an exciting opportunity for someone who wants to make a difference in the lives of patients and contribute to our mission of simplifying healthcare processes.

Job Summary

The ideal candidate will have previous experience in project management, operations, customer service, healthcare data, or regulatory compliance. A Bachelor's degree is highly recommended, while a Master's degree is a plus. Familiarity with self-insured health plans and healthcare compliance frameworks, such as the No Surprises Act, is strongly preferred. Strong written and oral communication skills, including presentation abilities, are essential for this role. Proficiency in Google Workspace tools (GMail, Drive, Docs, Sheets) is also required. Multilingual capabilities, particularly Spanish, are a plus but not mandatory.

About You

You should possess excellent problem-solving skills, be able to work effectively in a fast-paced environment, and prioritize tasks efficiently. It is essential that you can communicate complex information clearly and concisely to both internal teams and external stakeholders. If you are passionate about delivering exceptional patient experiences and contributing to the growth of our organization, we encourage you to apply for this challenging yet rewarding position.

What We Offer

In addition to a competitive salary of $65,000 - $85,000 per year, based on your qualifications and experience, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. Our company culture values employee well-being, professional growth, and community involvement. We strive to create an inclusive and supportive work environment where everyone feels valued and empowered to succeed.

How to Apply

If you are a motivated and results-driven individual with a passion for patient experience and compliance, please submit your resume and cover letter explaining why you would be a great fit for this role. We look forward to reviewing your application and exploring how you can contribute to our team.

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