Systems Support Specialist III

5 hours ago


Westborough, Massachusetts, United States Westborough Operations Center Full time
Job Title: Systems Support Specialist III

At Westborough Operations Center, we are seeking a highly skilled Systems Support Specialist III to join our team. This role is responsible for providing technical support and training to Systems Support Specialists, as well as performing system administration support for the Bank's Tier two systems and applications.

Key Responsibilities:
  • Troubleshoot software configurations, including operating systems, word processing, spreadsheets, databases, and networking on all platforms.
  • Analyze and document current systems and procedures, developing and implementing strategies, standards, and procedures.
  • Maintain inventory for bank mobile devices and provide 2nd level technical support in resolving hardware, software, and printer issues associated with the Bank's Tier two systems and applications.
  • Provide technical leadership, support, and training to Systems Support Specialists and perform initial software installation, setup, and testing for the Bank's Tier two systems and applications.
  • Assist with the planning, evaluation, selection, and implementation of new systems, utilities, tools, and technologies.
  • Record all support calls, questions, and requests into the Information Technology call tracking system and maintain accurate inventory records in the Asset Tracking system.
  • Ensure the integrity and confidentiality of data residing in the Bank's information systems and perform all duties in accordance with prescribed regulatory compliance guidelines.
Requirements:
  • Bachelor's Degree in Information Technology or equivalent work experience.
  • 5+ years of proven information technology experience supporting a Microsoft network operating system, computer hardware, and software applications.
  • 1-2 years experience deploying, supporting, and maintaining a hosted M365 environment.
  • Self-directed, able to prioritize and effectively handle multiple incidents at a time under high-pressure and challenging situations.
  • Excellent verbal and written communication skills, excellent customer service skills, and proven deductive logic, complex problem solving, and trouble shooting skills.
  • Must have a valid driver's license and ability to lift and move 50 pounds.
  • Must have schedule flexibility and be able to work all shifts, extended hours, and weekends.
  • Microsoft Certified Professional (MCP) Required, Microsoft 365 Certified: Administrator Expert Preferred.


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