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IT Support Specialist
2 months ago
AVASO Technology Solutions is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, ensuring their technical issues are resolved promptly and efficiently.
Key Responsibilities- Incident Management: Respond to and resolve technical incidents and problems in a timely and professional manner.
- Hardware and Software Troubleshooting: Troubleshoot and resolve hardware and software issues with laptops, tablets, and other devices.
- Inventory Management: Manage and maintain accurate inventory of company assets.
- Deskside and White Glove Support: Provide exceptional support to clients, both on-site and remotely.
- Microsoft Office and Office 365 Support: Install, configure, and support Microsoft Office applications and Office 365 software.
- Network and Mobility Troubleshooting: Troubleshoot and resolve network and mobility issues.
- User Account Management: Create, edit, and maintain user accounts, permissions, and passwords in Office 365 and Azure.
- Education: Diploma or degree in engineering, computer science, or a related field from a recognized university or college.
- Experience: 7-8 years of experience providing technical support to end-users in PC and Mac environments.
- Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work in a team environment.
