Cloud Support Specialist
2 days ago
Apex Systems is a leading technology services company that delivers innovative solutions to meet the digital needs of our clients.
We are seeking a highly skilled Cloud and Edge Support Engineer to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients, troubleshooting complex technical issues, and collaborating with cross-functional teams to drive quality and customer satisfaction.
Key Responsibilities:- Provide Tier II and Tier III resolution of technical inquiries and escalations from Fulfillment Centers
- Troubleshoot issues on both AWS cloud service and edge device levels
- Write documentation, such as guides and runbooks
- Analyze logs and determine root causes of system failures
- Perform basic changes on source code packages
- Understand and troubleshoot CI/CD pipelines
- Perform basic networking and Linux services troubleshooting
- Engage with customers to resolve technical inquiries and escalations
- Identify and address trending performance issues and improvement opportunities
- Capture customer feedback and leverage field experience to improve product design and development priorities
- 3+ years of experience as a DevOps and/or SysAdmin
- Strong understanding of AWS services, particularly Systems Manager, CloudWatch, Lambda, and API Gateway
- Proficiency in Linux OS troubleshooting and basic networking concepts
- Experience with TypeScript and Python
- Familiarity with CI/CD concepts and practices
- Knowledge of edge computing and IoT device management
- Excellent problem-solving and analytical skills
- Strong communication and writing skills for both technical and non-technical audiences
- AWS certifications (e.g., Solutions Architect, DevOps Engineer)
- Experience with infrastructure-as-code tools, particularly AWS CDK
- Familiarity with containerization technologies (e.g., Docker, Kubernetes)
- Experience with log analysis and monitoring tools
- Knowledge of network protocols and troubleshooting techniques
- Previous experience in a customer-facing technical support role
- Familiarity with Agile methodologies
As a Cloud and Edge Support Engineer at Apex Systems, you will be eligible for benefits, including 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit.
Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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