Head of Customer Experience

6 days ago


Mountain View, California, United States Moveworks Full time
About Moveworks

Moveworks is a leading provider of AI-powered automation solutions for businesses. Our mission is to empower employees to work faster and more efficiently across applications.

Job Summary

We are seeking a highly skilled and experienced professional to lead our Customer Zero initiatives. As a Customer Zero leader, you will be responsible for driving the adoption of our product suite across various business functions, leveraging your technical expertise to develop compelling use cases and collaborating with cross-functional teams to deliver projects with multiple dependencies and constraints.

Key Responsibilities
  • Project Management: Manage Customer Zero projects from inception to completion, including reporting, tracking, and KPI determination to ensure program success.
  • Technical Hands-On Experience: Utilize your technical expertise to develop compelling use cases, with a deep understanding of our product capabilities, including REST APIs, SaaS integrations, and enterprise automation tools.
  • Cross-Functional Collaboration: Gather requirements from diverse business units and translating them into actionable use cases.
  • Strategic Prioritization: Identify and prioritize Customer Zero use cases across various business functions.
  • Develop External Facing Content: Create external facing content that highlights the innovative scenarios developed internally, showcasing our product's capabilities and inspiring customers.
Requirements
  • Bachelor's Degree or Higher: A degree in a relevant field such as computer science, engineering, or business.
  • 5+ Years of Experience: 5+ years of experience in program or project management, with a proven track record of leading complex, cross-functional projects.
  • Technical Expertise: 5+ years of hands-on experience with REST APIs, SaaS integrations, enterprise automation tools (iPaaS - Integration platform as a service, API Management, RPA - Robotic Process Automation).
  • Design and Development: Experience designing, developing, and maintaining APIs, focusing on usability, scalability, and innovation.
  • Leadership and Collaboration: Experience leading cross-functional teams to deliver projects with multiple dependencies and constraints.
  • Communication: Excellent command of verbal and written communication for all levels of technical and non-technical stakeholders.
  • Problem-Solving: Demonstrated ability to drive to clarity and collaborative results in ambiguous situations.
  • Domain Knowledge: Demonstrates knowledge in at least one of the key areas (IT, HR, Finance, GTM, CS, or Procurement), ensuring a nuanced approach to translating use cases.
Compensation and Benefits

We offer a competitive compensation package, including a market-competitive salary, equity for all full-time roles, exceptional benefits, and commissions or bonus plans for applicable roles.

Moveworks is an equal opportunity employer and welcomes applications from diverse candidates.



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