Customer Experience Director

4 days ago

Mountain View, California, United States Avtron Power Solutions LLC Full time
Job Title: Director of Customer Experience

At Avtron Power Solutions LLC, we are seeking a highly skilled and experienced Director of Customer Experience to join our team. This role is a critical bridge between our customers and our company brand, ensuring that every touchpoint is engaging, efficient, and effective.

Key Responsibilities:
  • Build and maintain profitable relationships with key customers.
  • Oversee, nurture, and grow relationships with customers handled by the team.
  • Direct, manage, and mentor the international Customer Service team to fulfill customer needs and resolve complaints or issues quickly and efficiently.
  • Keep customers informed about Loadbank product information while ensuring the company is easy to do business with to grow relationships and sales.
  • Collaborate in the development of marketing and product plans for Loadbanks, including the necessary strategy and tactics to achieve product objectives.
  • Coordinate with engineering, product management, project management, and field sales to develop product specifications that meet customer and industry requirements.
  • Participate in order review meetings to monitor product status and help coordinate proper project implementation.
  • Indicate product improvements and replacements as dictated by changes in customer requirements, feedback from quality assurance, and competitive actions.
  • Promote CRM Tools/Programs to help execute customer needs speedily and efficiently.
  • Provide regular updates to management about customer engagement activities.
  • Assume additional responsibilities as required.
  • Participate in customer meetings both internally and externally as necessary, providing presentations and documentation for the Loadbank Portfolio.
Requirements:
  • A 4-year degree is required, preferably in an Engineering field.
  • Six years of directly related professional-level experience, demonstrating significant technical proficiency, planning potential, good judgment, willingness to accept responsibility, and the ability to communicate, follow through, and give technical direction.
  • A broad understanding of company technologies and product lines is required, along with thorough knowledge of the principles and concepts of Employee Management, CRM Tools, Customer Experience Strategies, etc.
  • Working knowledge of Microsoft Windows software – PowerPoint, Excel, Word, Access & Outlook.
  • Solid organizational and interpersonal skills and leadership abilities.
  • Excellent writing and presentation skills.
Equal Employment Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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