Senior Customer Experience Strategist

4 days ago


Mountain View, California, United States Intuit Full time

About Intuit

Intuit is a global financial technology company that empowers individuals and businesses to achieve financial prosperity. With a portfolio of innovative products, including TurboTax, Credit Karma, QuickBooks, and Mailchimp, we strive to make a meaningful impact on people's lives.

Job Summary

We are seeking a Senior Customer Experience Strategist to join our team. As a key member of our customer experience organization, you will be responsible for developing and executing customer experience strategies that drive business growth and customer satisfaction.

Key Responsibilities

  • Assist in researching and developing customer experience strategies that align with business objectives.
  • Show curiosity to learn about Intuit's products and services, as well as industry best practices.
  • Assist in researching insights from industry best practices.

Strategic Thinking

  • Translate business strategy into well-defined customer experience strategies and programmatic efforts.
  • Understand Intuit's competitive landscape, products, and services to drive differentiated CX strategies.
  • Bring outside-in perspective to benchmark against best-in-class customer experience practices.

Customer Insights & Understanding

  • Display a natural curiosity to understand customer behaviors, objectives, and trends.
  • Collect data points from various listening posts, such as Voice of the Customer, Partner, Expert, and Employee, across the end-to-end customer journey.
  • Synthesize customer needs, delighters, and pain points, using quantitative and qualitative data, to form meaningful insights.

Drives Action Through Storytelling

  • Craft compelling stories that resonate with audiences, linking CX improvements directly to operational and business results.
  • Communicate actionable recommendations that inform the development of initiatives to address customer needs.
  • Facilitate collaboration amongst cross-functional teams to drive action that solves critical customer experience needs.

Compensation and Benefits

Intuit offers a competitive compensation package, including a strong pay-for-performance rewards approach. The expected base pay range for this position is Bay Area, California $, Southern California $. This position will be eligible for a cash bonus, equity rewards, and benefits, in accordance with our applicable plans and programs.



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