Senior Human Resources Services Specialist

2 weeks ago

New York, New York, United States Foot Locker Full time
Overview

(This role is Remote)

Foot Locker is on the lookout for a seasoned Senior Human Resources Services Specialist to enhance their vibrant and cooperative team. The Team Member Service Center serves as the primary contact for all Total Rewards and Compliance inquiries (Benefits, Payroll Compensation, Employee Relations, Leave of Absence, Policy Interpretation) for the U.S., Canada, and Puerto Rico. This position supports a rotational schedule of live call interactions with Team Members in a call center environment during standard business hours.

The Senior HR Services Specialist delivers a high level of collaboration through engagement with Foot Locker Team Members, HR business partners, and stakeholders. This role aims to provide interactive Compliance, Employee Relations, and Benefits Administration support via phone and email to effectively implement our Total Rewards and Team Member Services strategy. The senior specialist will also focus on advancing process improvement initiatives, leading regulatory audits, and unifying data sets to predict future trends and identify training requirements. Additionally, the role emphasizes the creation of scalable centralized policies and processes that enhance employee and stakeholder satisfaction while minimizing risks. To excel in this position, one must exhibit exceptional knowledge and stay updated on evolving regulations at the provincial, local, state, federal, and regulatory levels, including ACA, COBRA, HIPAA, ERISA, and other updates from the DOL, HHS, and IRS.

Responsibilities
  • Monitor case load volumes and escalated ServiceNow cases from Team Members and HR business partners to assess qualifying benefits for U.S. and Canadian team members.
  • Serve as a subject matter expert for various benefit and retirement plan inquiries through phone calls, emails, and ServiceNow, providing expert advice and resolution.
  • Collaborate with various functional leads in the benefits department on strategic HR administration projects and optimize current practices.
  • Administer benefit plans in a compliant manner by reviewing PeopleSoft queries and reporting to ensure accuracy.
  • Drive efficiencies and promote process improvements, including process design, compliance documentation, and develop reporting for auditing purposes.
  • Update and enhance Annual Enrollment communications and process improvements to boost enrollment efficiency.
  • Review and process Qualified Life Events and Leave of Absence benefit cases submitted to HR Services.
  • Support the New Hire Onboarding Process for U.S. and Canadian team members.
  • Collaborate with benefits providers and external vendor portals to update and maintain records.
Required Skills
  • People Skills: The Senior Human Resources Services Specialist acts as a connector within the employee inquiries process, utilizing data analytics to support the needs of employees and management.
  • Critical Thinking Skills: This role supports the evaluation of complex benefits and compliance procedures.
  • Influence: The specialist monitors process controls and advances process administration strategies.
  • Communication Skills: Effective consultative interactions rely on the smooth flow of information throughout the company. The ability to listen and respond to concerns while maintaining high-quality customer service is crucial.
  • Analytical Skills: The role involves executing projects, conducting root cause analysis, and leveraging specialized technical skills to support sustained observations and decisions.
Qualifications

The Senior HR Services Specialist should possess a passion for engaging with diverse groups and the capability to apply solutions using established procedures. A bachelor's degree in Human Resources, Business, or a related field is required. Previous experience in the HR or Benefits sector, along with PHR or SHRM-CP certification or equivalent, is preferred.

  • Understanding of company policies and applicable employment regulations.
  • A minimum of 3 years of experience in HR, Employee Relations, Benefits, Compliance, customer service, and/or call center knowledge of employment and HR-related laws, regulations, policies, and principles.
  • Strong collaboration skills with the ability to take direction effectively, act independently, and adapt quickly to detail; experience in Retail, Banking, Manufacturing, Call Center, and/or Shared Service Center is preferred.
  • Excellent communication, critical thinking, problem-solving, and time management skills.
  • Highly proficient in Microsoft Word, Excel, and PowerPoint.
  • Working knowledge of PeopleSoft and/or HRIS experience is preferred.
  • Demonstrated experience working effectively and accurately in a high-volume, fast-paced matrixed environment.
  • Ability to collaborate with both vendors and associates at all levels in a professional, respectful, cooperative, and courteous manner.
  • Ability to prioritize conflicting needs, handle matters expeditiously, and proactively follow through on projects to successful completion.
  • Ability to maintain confidentiality of sensitive employee information.
  • Demonstrates a positive customer service attitude and collaborative demeanor with experience fostering an inclusive workplace.
  • Bilingual (English/Spanish) is a plus.
Benefits

The annual base salary range is $55,000 per year. This range represents the anticipated low and high end of the salary for this position. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes:

  • Employee Discount
  • Paid Time Off
  • Medical | Dental | Vision Coverage
  • 401(k) | Roth 401(k)
  • Stock Purchase Plan
  • Life Insurance
  • Flexible Spending Account
  • Opportunities for Advancement
  • Tuition Reimbursement for Qualified Courses
  • Strong Company Culture
  • Employee Resource Groups

  • Senior Human Resources Services Specialist

    1 week ago

    New York, New York, United States Foot Locker Full time

    Overview(This role is Remote)Foot Locker is in search of a seasoned Senior Human Resources Services Specialist to enhance their vibrant and cooperative team. The Team Member Service Center serves as the primary contact for all Total Rewards and Compliance inquiries, including Benefits, Payroll Compensation, Employee Relations, Leave of Absence, and Policy...

  • Senior Human Resources Services Specialist

    2 weeks ago

    New York, New York, United States Foot Locker Full time

    Overview (This role is Remote) Foot Locker is on the lookout for a skilled Senior Human Resources Services Specialist to become a vital part of their energetic and cooperative team. The Team Member Service Center serves as the primary contact for all inquiries related to Total Rewards and Compliance, including Benefits, Payroll Compensation, Employee...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. Full time

    Job OverviewThe West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is dedicated to providing secure and affordable housing combined with supportive services that promote the independence and dignity of each individual. Our organization focuses on developing, managing, and offering housing solutions for low-income seniors, many of whom may...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. Full time

    Job OverviewThe West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is dedicated to providing secure, affordable housing along with supportive services that promote the independence and dignity of individuals. Our organization focuses on developing, managing, and offering housing solutions for low-income seniors, many of whom may face...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States RTA US Full time

    Job DescriptionRTA US is in search of a Human Resources Specialist to support our client's operations, a prominent player in the insurance brokerage and consulting sector worldwide. This role presents a fantastic opportunity to become part of a vibrant organization within the corporate landscape.Position: Human Resources SpecialistCompensation: $ /hour |...

  • Human Resources Specialist

    1 week ago

    New York, New York, United States WEST SIDE FEDERATION FOR SENIOR AND SUPPORTIVE HOUSING, INC. Full time

    Job OverviewThe West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is dedicated to providing secure, affordable housing with essential services that promote the independence and dignity of individuals. Our organization focuses on developing, managing, and offering housing solutions for low-income seniors, many of whom face mental health...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States Building Service 32BJ Benefit Funds Full time

    Job OverviewPosition Title: Human Resources SpecialistLabor Grade: 10Department: Human ResourcesReports To: Director, Employee & Labor RelationsFLSA Status: ExemptAbout Our Organization:Building Services 32BJ Benefit Funds is dedicated to managing a comprehensive range of benefits including Health, Pension, Retirement Savings, Training, and Legal Services...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States Building Service 32BJ Benefit Funds Full time

    Job OverviewPosition Title: Human Resources SpecialistLabor Grade: 10Department: Human ResourcesReports To: Director, Employee & Labor RelationsFLSA Status: ExemptAbout Us:Building Services 32BJ Benefit Funds serves as the primary organization overseeing the administration of Health, Pension, Retirement Savings, Training, and Legal Services benefits for over...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States Building Service 32BJ Benefit Funds Full time

    Job OverviewPosition Title: Human Resources SpecialistLabor Grade: 10Department: Human ResourcesReports To: Director of Employee & Labor RelationsFLSA Status: ExemptAbout Us:Building Services 32BJ Benefit Funds serves as the primary organization responsible for managing Health, Pension, Retirement Savings, Training, and Legal Services benefits for over...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States Atria Physician Practice New York PC Full time

    Job DescriptionABOUT ATRIA:Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in Palm Beach and New York, or wherever you are in the world.We bring together a multidisciplinary team of renowned, in-house physicians to provide proactive, preventive, and...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States New York Cares Full time

    Job OverviewPosition: Talent SpecialistAbout New York CaresNew York Cares is dedicated to transforming enthusiasm into impactful actions, optimizing resources through collaboration, and fostering sustainable change throughout New York City. As the foremost volunteer management organization in the City, we adeptly respond to critical community challenges,...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States New York Cares Full time

    Job OverviewHuman Resources SpecialistAbout New York CaresNew York Cares is dedicated to transforming enthusiasm into impactful actions, utilizing resources through collaboration, and fostering enduring change throughout New York City. We have established ourselves as the City's foremost volunteer management organization by responding to critical community...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States free-classifieds-usa Full time

    Human Resources Specialist - Free Classifieds USACompany Overview:At Free Classifieds USA, we pride ourselves on fostering a collaborative environment where team members can thrive and contribute to a positive workplace culture.Position Summary:We are seeking a dedicated Human Resources Specialist to join our team. This role is essential in supporting our...

  • Human Resources Specialist

    2 weeks ago

    New York, New York, United States Thompson Central Park New York Full time

    At Thompson Central Park New York, we recognize that our guests choose us for our dedicated and attentive team members who are committed to delivering exceptional service and memorable experiences. Our associates thrive in a dynamic environment that encourages outstanding performance while offering significant rewards. If you are prepared to embrace this...

  • Human Resources Specialist

    1 week ago

    New York, New York, United States New York Cares Full time

    Job OverviewTalent SpecialistAbout New York CaresNew York Cares is dedicated to transforming enthusiasm into meaningful action, utilizing resources through collaboration, and fostering enduring change throughout New York City. We have established ourselves as the leading organization in volunteer management by adapting to and addressing our community's most...

  • Human Resources Specialist

    1 week ago

    New York, New York, United States Tempositions, Inc. Full time

    Job Summary:We are seeking a highly skilled Human Resources Specialist/Generalist to join our team at TemPositions, Inc. as a key member of our HR department. This individual will be responsible for maintaining positive relationships between employees and other stakeholders, enforcing company policies and procedures, and providing resolution for various...

  • Human Resources Specialist

    1 week ago

    New York, New York, United States Tempositions, Inc. Full time

    Job Summary:We are seeking a highly skilled Human Resources Specialist/Generalist to join our team at TemPositions, Inc. As a key member of our HR department, you will be responsible for maintaining positive relationships between employees and other stakeholders, enforcing company policies and procedures, and providing resolution for various employee-related...

  • Senior Human Resources Director

    7 days ago

    New York, New York, United States Brennan Center for Justice Full time

    Position OverviewThe Brennan Center for Justice, a distinguished nonpartisan law and policy organization dedicated to enhancing democracy and justice in the United States, is in search of a highly qualified and seasoned Senior Human Resources Director. This pivotal role will support the Chief Human Resources Officer (CHRO) in managing the comprehensive human...

  • Senior Human Resources Manager

    2 months ago

    New York, New York, United States UNICEF - United Nations Children's Fund Full time

    UNICEF works in over 190 countries and territories to save children's lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.UNICEF is a place where careers are built:...

  • Human Resources Support Specialist

    1 week ago

    New York, New York, United States Urban Strategies, inc Full time

    Job OverviewWe are looking for a dedicated Human Resources Support Specialist who will assist in various human resources functions, from talent acquisition to employee retention.Key Responsibilities:Evaluate candidates and arrange interviewsFacilitate pre-employment onboarding processesPossess several years of experience in a human resources...