Client Support Coordinator
6 hours ago
Griswold Care Pairing for Greater Rochester, NY is seeking a skilled Client Support Coordinator/Scheduler to serve as the liaison between Caregivers and clients. This part-time role requires a patient, caring, and empathetic individual who can problem-solve and manage day-to-day incoming calls with professionalism.
Key Responsibilities:
- Manage incoming calls from clients, caregivers, and resources with professionalism.
- Fills cases with qualified Caregivers using empathy to make the best possible match to client requirements.
- Utilizes internal systems and other necessary systems for complete and accurate care coordination, Caregiver scheduling, data capture, tracking, notes, and follow-up.
- Contacts clients via phone to check in monthly.
- Works the digital leads process for digital leads received within set parameters.
- Utilizes Outlook for email and calendar appointment/event scheduling.
- Must be able to see and interpret information within our systems and accurately and quickly exchange information with others, as well as record information in these same systems.
- Must have a valid driver's license, positive driving record, and reliable transportation.
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Client Support Coordinator
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Client Support Coordinator
1 month ago
Rochester, New York, United States Concern Housing Full timeAbout Concern HousingConcern Housing is a dedicated non-profit organization focused on empowering individuals and families to thrive within their communities by providing essential housing and support services. As one of the leading housing agencies in New York State, we currently assist approximately 1,300 individuals and families across over 240 locations....
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Client Support Coordinator
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