Client Support Coordinator

6 hours ago


Rochester, New York, United States Griswold Care Pairing for Greater Rochester, NY Full time
Job Summary

Griswold Care Pairing for Greater Rochester, NY is seeking a skilled Client Support Coordinator/Scheduler to serve as the liaison between Caregivers and clients. This part-time role requires a patient, caring, and empathetic individual who can problem-solve and manage day-to-day incoming calls with professionalism.

Key Responsibilities:

  • Manage incoming calls from clients, caregivers, and resources with professionalism.
  • Fills cases with qualified Caregivers using empathy to make the best possible match to client requirements.
  • Utilizes internal systems and other necessary systems for complete and accurate care coordination, Caregiver scheduling, data capture, tracking, notes, and follow-up.
  • Contacts clients via phone to check in monthly.
  • Works the digital leads process for digital leads received within set parameters.
  • Utilizes Outlook for email and calendar appointment/event scheduling.
  • Must be able to see and interpret information within our systems and accurately and quickly exchange information with others, as well as record information in these same systems.
  • Must have a valid driver's license, positive driving record, and reliable transportation.


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