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Client Intake Coordinator

2 months ago

Rochester, New York, United States Livingston Associates Full time

INTAKE SPECIALIST

POSITION SUMMARY:
The Intake Specialist role is a full-time position focused on providing essential support and services to individuals transitioning from various institutional settings.

This position is vital in facilitating a seamless reentry process for clients, ensuring they receive the necessary resources and assistance.

The Intake Specialist is responsible for creating a welcoming atmosphere for clients and visitors alike. The ideal candidate will possess strong organizational skills and the ability to manage multiple tasks effectively. Proficiency in computer systems is essential for maintaining client records and scheduling appointments.

The candidate should be prepared to engage with a diverse clientele, demonstrating empathy and understanding while adhering to confidentiality standards.


KEY RESPONSIBILITIES:
The Intake Specialist will undertake the following responsibilities:

Embrace and embody the core values and mission of the organization, showcasing these principles in daily interactions.

Foster a positive and inviting environment for clients and staff.
Conduct initial client intakes, whether via phone or in-person, and establish comprehensive client files.
Manage incoming calls and direct them appropriately.

Update the case management system with routine information and document progress notes in a timely manner, in accordance with organizational guidelines.

Coordinate appointments for case managers and other staff as needed.
Oversee the procurement of office supplies and maintain inventory levels.
Handle mail distribution and prepare necessary correspondence.
Ensure compliance with all confidentiality regulations, including HIPAA, and adhere to all organizational policies and procedures.
Perform additional duties as assigned by supervisors or management.

QUALIFICATIONS AND SKILLS:

A high school diploma or equivalent is required, along with a minimum of one (1) year of administrative experience in a related field.

Proficiency in computer applications, including internet usage, MS Office Suite, and Excel.
Strong communication and interpersonal skills, with the ability to effectively manage challenging client interactions.

A passion for working with individuals from varied backgrounds, including those facing significant challenges, responding to their needs with compassion and care.

Ability to collaborate within a multidisciplinary team, demonstrating strong organizational and problem-solving capabilities.
Commitment to handling sensitive information with integrity and discretion.
Adherence to all organizational policies and HIPAA confidentiality standards.
Spanish language skills are advantageous.

COMPENSATION AND BENEFITS:
This position offers a full-time schedule of 35 hours per week, with a competitive salary range based on experience and qualifications.
Comprehensive benefits package including medical, dental, and vision insurance.
Life insurance coverage.
Paid time off including holidays, vacation, and sick leave.
Options for short and long-term disability in accordance with state requirements.

Opportunities for professional development and specialized training aimed at effectively supporting high-risk clients in their reintegration journey.


Livingston Associates is an equal opportunity employer dedicated to promoting diversity, equity, and inclusion in the workplace.

We encourage individuals with diverse experiences and backgrounds to consider this opportunity.
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