Customer Service Intake Coordinator

2 weeks ago


Omaha, Nebraska, United States North End Teleservices, LLC Full time
Position Overview

Exciting opportunity with North End Teleservices, LLC

North End Teleservices, LLC is on the lookout for enthusiastic individuals to fill the role of Intake Specialist within our call center. This position involves assisting clients with initial inquiries and requires candidates to possess strong verbal and written communication skills, meticulous attention to detail, and the ability to manage multiple applications concurrently.

We are seeking candidates who are proficient in both English and Spanish.

This role offers a hybrid work schedule, combining in-center and remote work. Specific scheduling details will be discussed during the interview process.


Key Responsibilities:

  • Act as the primary point of contact for applicants; handle incoming calls and accurately input information into various systems.
  • Utilize multiple systems to retrieve necessary information to deliver accurate service and achieve first-call resolution for clients.
  • Establish appropriate follow-up protocols for timely and efficient responses.
  • Effectively de-escalate calls from upset clients to ensure the highest level of service.
  • Perform additional departmental duties as required.

Essential Qualifications and Skills:

  • Previous experience in a call center handling inbound inquiries is preferred.
  • Exceptional verbal and written communication abilities.
  • Efficiently collect, interpret, and document information.
  • Strong listening skills and the ability to empathize with clients.
  • Proficient in navigating multiple software applications simultaneously.
  • Accurate typing skills with a minimum speed of 25 words per minute.
  • Detail-oriented with strong problem-solving capabilities.
  • Ability to manage multiple tasks effectively.
  • Demonstrated empathy and capability to handle high-pressure situations.
  • Bilingual in English and/or Spanish.
  • High School Diploma or GED required.

We look forward to your application.



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