Client Access Coordinator
2 weeks ago
POSITION TITLE: Access Specialist
REPORTS TO: Access Specialist Coordinator
WORKSITE: Omaha, Nebraska
ORGANIZATIONAL DESCRIPTION:
The Immigrant Legal Center and Refugee Empowerment Center have united to form a leading agency dedicated to serving immigrant populations. With a rich history of providing essential services, our organization is committed to empowering individuals and families to navigate their immigration journeys with confidence. We pride ourselves on delivering comprehensive support through legal services, resettlement assistance, education, and advocacy.
POSITION DESCRIPTION:
The Access Specialist plays a vital role within our legal team, focusing on two primary areas: client intake and outreach. The ideal candidate will possess outstanding communication skills, a strong commitment to serving immigrant communities, and fluency in multiple languages, including Spanish.
CORE FUNCTIONS OF THE POSITION:
- Client Intake and Case Management
- Conduct intake assessments via phone and in-person events to evaluate eligibility for legal services.
- Collaborate with legal representatives to ensure appropriate case referrals.
- Gather and document client information accurately in our case management systems.
- Schedule and coordinate consultations with legal staff.
- Provide clients with relevant legal information and follow up with necessary documentation.
- Adapt to evolving procedures and guidelines.
- Client and Community Outreach
- Engage with community partners to identify service needs and facilitate referrals.
- Assess and report on the unmet needs within immigrant communities.
- Educate clients and the public about available programs and resources.
- Build and maintain relationships with local organizations that support immigrants.
QUALIFICATIONS:
- 1-3 years of experience in customer service, nonprofit work, or related fields.
- Proven ability to interpret in Spanish, both written and orally.
- Strong dedication to the mission of serving immigrant populations.
- Ability to work effectively with diverse communities.
- Proficiency in Office 365 applications and willingness to learn new software.
- Exceptional interpersonal and problem-solving skills.
- Demonstrated reliability and flexibility in a dynamic work environment.
- Must be authorized to work in the United States.
INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
We are committed to fostering a diverse and inclusive workplace where all employees can thrive. Our organization does not discriminate based on race, gender, age, religion, or any other characteristic protected by law.
WORKING CONDITIONS:
- This position involves regular desk work, utilizing a computer and phone.
- Standard work hours are Monday through Thursday, with no weekend obligations.
COMPENSATION:
- Annual salary of $47,000, based on experience.
- Comprehensive benefits package including unlimited paid time off, medical and retirement plans, and professional development opportunities.
TO APPLY:
Please submit a cover letter, resume, and references in PDF format through the designated application portal.
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