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Client Access Coordinator

2 months ago


Omaha, Nebraska, United States Immigrant Legal Center Full time
Job Overview

POSITION TITLE: Access Specialist
REPORTS TO: Access Specialist Coordinator
WORKSITE: Omaha, Nebraska


ORGANIZATIONAL DESCRIPTION:
The Immigrant Legal Center and Refugee Empowerment Center have combined efforts to enhance services for immigrant communities. With decades of experience, these organizations provide a comprehensive range of high-quality services aimed at empowering immigrants and refugees. Our mission is to support individuals in navigating their immigration journey with dignity and respect, regardless of their background.


POSITION DESCRIPTION:
The Access Specialist plays a vital role within the legal team, focusing on two primary areas: client intake and outreach. The ideal candidate will possess outstanding communication skills, a strong commitment to serving the immigrant community, and proficiency in Spanish and other languages.


CORE FUNCTIONS OF THE POSITION:

  • Client Intake and Case Management
    • Conduct initial screenings through phone calls and events to assess eligibility for legal services.
    • Perform conflict checks and collaborate with legal representatives to select clients for consultations.
    • Gather and summarize case information for legal staff.
    • Maintain accurate records in the case management system and manage the waitlist for services.
    • Schedule consultations and relay important information to clients.
    • Adapt to evolving procedures and guidelines.
  • Client and Community Outreach
    • Engage in outreach efforts and maintain relationships with service providers to address community needs.
    • Identify gaps in services and propose solutions to improve access.
    • Track outreach activities and report on findings.
    • Educate clients and the public about available programs and resources.
    • Build partnerships with organizations that serve immigrant populations.

QUALIFICATIONS:

  • 1 – 3 years of experience in customer service, client communication, or related fields.
  • Proven ability to interpret in Spanish (both written and oral).
  • Strong dedication to the mission of serving immigrants and refugees.
  • Ability to work effectively with diverse populations.
  • Proficiency in Office 365 applications and willingness to learn new software.
  • Exceptional interpersonal and customer service skills.
  • Strong multitasking abilities and critical thinking skills.
  • Dependable, self-disciplined, and flexible.
  • Ability to pass background checks and authorization to work in the United States.

INCLUSION & EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
The Immigrant Legal Center and Refugee Empowerment Center are committed to creating a diverse and inclusive workplace where all employees can thrive. We uphold equal employment opportunities and do not discriminate based on race, gender, age, or any other protected characteristic.


WORKING CONDITIONS:

  • This position involves sitting at a desk and using a computer and phone.
  • Work hours are Monday to Thursday, with no weekend shifts required.

COMPENSATION:

  • Annual salary of $47,000, based on experience.
  • Comprehensive benefits package including unlimited paid time off, medical, dental, and retirement plans.

APPLICATION PROCESS:
Interested candidates should submit a cover letter, resume, and references in PDF format through the designated application link.