Operations Support Specialist

7 days ago


KailuaKona, Hawaii, United States Wyndham Destinations Full time
About the Role

We are seeking a highly skilled Business Operations Coordinator to join our team at Wyndham Destinations. As a key member of our operations team, you will play a critical role in delivering exceptional support for our Sales and Marketing processes.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our guests, business partners, and team members, ensuring a seamless and enjoyable experience.
  • Process Improvement: Identify opportunities to enhance our customer service or processes, driving continuous improvement and excellence.
  • Data Management: Collect and validate data when interacting with our guests to ensure they receive the best possible experience with us.
  • Asset Protection: Manage and protect company assets through all interactions, upholding the highest standards of integrity and responsibility.
  • Operational Procedures: Understand and implement operational procedures that govern our business, ensuring compliance and efficiency.
  • Initiative Support: Support new initiatives and help teams impacted by these changes, driving adoption and success.
  • Reporting: Maintain daily, weekly, monthly, or quarterly reporting needs, providing accurate and timely insights.
  • Resource Leverage: Successfully leverage your resources (team, leadership, procedural guides, etc.) to provide quick support to questions as they arise.
Requirements
  • Data Validation: Validate data and report or answer questions from onsite business partners.
  • Process Integration: Support the integration of new processes and procedures, driving seamless adoption.
  • Technical Skills: Proficient in Microsoft Suite, with a strong understanding of data management and reporting tools.
  • Availability: Availability to support the business throughout weekends and holidays, ensuring 24/7 coverage.
  • Customer Service: Experience delivering outstanding customer service, with a passion for excellence.
What We Offer

We offer a comprehensive range of benefits to our associates, including:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • Life and Accident Coverage
  • Disability
  • Depending on position, paid time off, parental leave, and holidays
  • Wish day paid time to volunteer at an approved organization
  • 401k with employer match
  • Legal and Identity Theft Plan
  • Voluntary Income Protection Benefits
  • Wellness Program
  • Employee Assistance Program
Compensation

Generally starting at $22.02 per hour, with the actual hourly rate set based on a variety of factors, including experience, education, skills, training, and work location.



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