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Help Desk Analyst

1 month ago

Reston, Virginia, United States Delphi-US, LLC - Peacemakers in the Talent War Full time

Job Title: Help Desk Analyst

Job Summary:

We are seeking a skilled Help Desk Analyst to join our team at Delphi-US, LLC - Peacemakers in the Talent War. As a Help Desk Analyst, you will provide technical support and assistance to our clients, ensuring their IT needs are met efficiently and effectively.

Key Responsibilities:

  • Provide tier 1 technical support for enterprise applications and infrastructure divisions, including research and proactive maintenance as needed.
  • Perform technical support and administrative functions across various technologies, requiring a broad knowledge of user and server hardware, software, and Software as a Service environments.
  • Install, configure, and maintain campus-specific software and services based on college assignments.
  • Stay up-to-date on current computer technology to perform duties and contribute to recommendations for policy development and improvements.
  • Collaborate with college employees, the Helpdesk Manager, and Associate Chief Information Officer to develop information technology plans.

Requirements:

  • Associate's Degree
  • Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs, as well as project management for computer/lab replacement cycles.
  • Ability to coordinate and/or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.

About Delphi-US, LLC - Peacemakers in the Talent War:

Delphi-US, LLC - Peacemakers in the Talent War is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering, and Professional Staffing services for premier corporations and various industries across the United States. Our team is highly experienced, friendly, professional, and ready to advocate on your behalf, armed with industry trends and an understanding of employer expectations.