Help Desk Support Specialist
4 weeks ago
Job Summary
We are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting network usage and computer peripherals, and resolving network communication problems independently.
Key Responsibilities
- Manage incoming and outgoing assets
- Prepare systems for deployment
- Install and maintain PC hardware and software
- Troubleshoot network usage and computer peripherals
- Resolve network communication problems independently
Requirements
- High School Diploma or GED Minimum
- 1-2 years' experience with PC support, including deployment
- Minimum 1-2 years' experience with PC hardware troubleshooting and repair
- Well-versed in installing windows, software, applications
- Basic Desktop and Networking support knowledge on Windows Operating systems, OS error conditions, IPConfig Command, Active Directory, DHCP, DNS and Group policy
- Advanced user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
- Minimum 1-year experience with direct client interaction and proven customer service
Compensation
$20/hr to $23/hr. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefits
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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