Sales Desk Professional
4 weeks ago
Job Summary:
We are seeking a highly skilled Sales Desk Professional to join our team at Insight Global. As a Sales Desk Professional, you will be responsible for processing and managing customer orders, developing customer relationships, and providing exceptional customer service.
Key Responsibilities:
- Answer incoming customer phone calls and provide professional sales support.
- Receive and process orders on behalf of customers in an efficient and accurate manner.
- Negotiate and adjust delivery dates with customer agreement.
- Work with customers to meet customer service fill rate goals and maximize customer satisfaction.
Requirements:
- 2-3 years of experience in a help desk, service desk, sales, or call center environment.
- MS Office Suite proficiency, with advanced skills in MS Outlook and MS Excel.
- Experience using SAP and order entry/order management systems.
- Strong reliability, ownership, and proactive problem-solving skills.
Preferred Qualifications:
- Sales experience within a call center environment.
- Automotive industry experience.
- Experience using Salesforce and/or New Voice Media.
About the Role:
This is a client-facing role that requires strong communication and interpersonal skills. The successful candidate will be able to work effectively in a fast-paced environment and prioritize tasks to meet customer needs.
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