Help Desk Operations Manager
4 weeks ago
We are seeking a highly skilled Help Desk Specialist (Senior) to join our IRS Customer Support Services (CSS) IT Service Desk team.
Key Responsibilities- Oversee the daily operations of the IRS Service Desk, ensuring alignment with IRS policies and guidelines.
- Coordinate efforts among subcontractors, team members, and other contractors to achieve efficient ticket resolution.
- Analyze data from daily Service Desk operations, including tickets received, closed, and escalated.
- Provide daily and weekly reports of Service Desk performance to the IRS GTM.
- Monitor ServiceNow and eGain portals, redistributing tickets when necessary to balance workload.
- Ensure timely resolution of trouble tickets within the prescribed average handle time.
- Develop and maintain project documentation, policies, procedures, and progress reports.
- Active Public Trust Clearance or ability to obtain Public Trust clearance.
- Completed IRS Minimum Background Investigation or ability to clear IRS Minimum Background Investigation.
- Minimum of 5 years of experience in a management role overseeing IT Service Desk operations.
- Knowledge of Aternity software, ServiceNow, eGain, Bomgar, Microsoft Office Products, and Apple IOS software.
- Strong leadership and supervisory skills to manage multiple resources and ensure timely completion of tasks.
- Experience in analyzing Service Desk data and providing detailed reports to management.
- Excellent communication skills, both written and oral, to relay information to IRS management and team members.
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Help Desk Lead/Manager
4 weeks ago
Reston, Virginia, United States Elan Partners Full timeHelp Desk Lead/ManagerElan Partners is seeking a skilled Help Desk Lead/Manager to join our team. As a key member of our IT department, you will be responsible for leading our help desk team and ensuring the delivery of exceptional customer service to our clients.Key Responsibilities:Lead and manage the help desk team to ensure timely and effective...
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Help Desk Manager
4 weeks ago
Reston, Virginia, United States LHH Full timeWe are seeking a skilled Help Desk Manager to lead our technical support team at LHH. The ideal candidate will have a solid technical background, excellent communication skills, and the ability to motivate and manage a team.Key ResponsibilitiesManage the help desk team and evaluate performance to ensure timely and accurate customer serviceContribute to...
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Help Desk Manager
4 weeks ago
Reston, Virginia, United States LHH Full timeAt LHH, we are seeking a skilled Technical Support Leader to join our team. This role is responsible for managing the help desk team and ensuring timely and accurate customer service delivery.Key ResponsibilitiesLead the help desk team and evaluate performance to ensure exceptional customer serviceContribute to improving customer support by actively...
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Help Desk Technician
4 weeks ago
Reston, Virginia, United States Keller Schroeder Full timeKeller Schroeder is seeking a skilled Help Desk Technician to join our team. This is a direct hire, onsite position in Madisonville, KY, with a remote location in Texas. The successful candidate will serve as the primary point of contact for IT-related issues at both locations.Key Responsibilities:• Provide timely and effective support for local and remote...
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Help Desk Support Specialist
4 weeks ago
Reston, Virginia, United States HCLTech Full timeJob Title: Help Desk Support SpecialistBusiness Unit: SystemsDepartment: Help DeskReports To: Manager, Help DeskLocation: Summary: Provides first-level technical support to HCLTech's information technology functions.Key Responsibilities Identifies and resolves reported problems related to voice systems, data centers, account administration, email, desktop,...
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Help Desk Specialist
4 weeks ago
Reston, Virginia, United States Zillion Technologies, Inc. Full timeJob Title : Help Desk AssociateLocations:. : Onsite in McLean, VA Job Description:We are a level 1/1.5 (Service Desk/Technology Solution Center) support team taking customer calls, live chats, and walk-ins. Our team provides first-level resolutions for incidents and requests when possible.Key Responsibilities:Perform level 1-1.5 support for internal...
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Help Desk Specialist
4 weeks ago
Reston, Virginia, United States Decision Point Full timeJob Title: Help Desk SpecialistJob Summary: DecisionPoint Corporation is seeking a skilled Help Desk Specialist to join our IRS Customer Support Services (CSS) IT Service Desk team.Key Responsibilities:Provide remote support for IT Service Desk Tier 1 requests, including software installation, upgrades, troubleshooting, and resolving hardware and software...
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Help Desk Support Specialist
1 month ago
Reston, Virginia, United States Cayuse Holdings Full timeJob Title: Help Desk Support Service SpecialistCayuse Native Hawaiian Veterans, LLC is a leading provider of innovative solutions and delivery excellence in the technology and government sectors. We are seeking a highly skilled Help Desk Support Service Specialist to join our team.Key Responsibilities:Provide technical support for complex IT issues and lead...
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Help Desk Support Specialist
4 weeks ago
Reston, Virginia, United States CyberTec Full timeThe CyberTec team is seeking a skilled Help Desk Support Specialist to provide Level 1 end-user support for issues related to computer systems at the Criminal Justice Information System (CJIS) and the Connecticut Information Sharing System (CISS).The ideal candidate will have a strong understanding of IT service management principles and be able to...
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Help Desk Support Specialist
4 weeks ago
Reston, Virginia, United States Apex Systems Full timeJob Summary:We are seeking a skilled Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving hardware and software issues, and assisting with the installation and configuration of computer systems.Key Responsibilities:Provide...
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Help Desk Support Specialist
4 weeks ago
Reston, Virginia, United States Insight Global Full timeJob SummaryWe are seeking a skilled Help Desk Support Specialist to join our team at Insight Global. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting network usage and computer peripherals, and resolving network communication problems independently.Key ResponsibilitiesManage incoming...
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Help Desk Support Specialist
4 weeks ago
Reston, Virginia, United States Courser Full timeJob Summary:We are seeking a skilled Help Desk Support Specialist to join our team at Courser. As a Help Desk Support Specialist, you will be responsible for providing technical support to our customers via phone, email, and chat.Responsibilities:Provide technical support for computer hardware, software, and network issuesAssist customers with...
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IT Help Desk Analyst
4 days ago
Reston, Virginia, United States PCI Federal Services Full timeJob SummaryThe IT Help Desk Analyst will provide technical assistance to computer system users and perform problem determination and resolution for all end-user support. This role assists in the design, installation, maintenance, and general support of the user environment, including systems installation and servicing, troubleshooting, problem determination,...
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Help Desk Technician II Position
4 weeks ago
Reston, Virginia, United States Seneca Resources Full timePosition Title: Help Desk Technician IILocation: Wichita KSClearance Requirements: Active Secret ClearancePosition Status: ContractPay Rate: $18/hour on W2Experience: Minimum of 1 year in a related technical support or help desk roleTechnical Skills: Proficiency in troubleshooting and technical support for IT systems, software, and hardwareJob Overview:As a...
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Help Desk Support Service Specialist
4 weeks ago
Reston, Virginia, United States Cayuse Holdings Full time**Job Overview**Cayuse Holdings, a leading provider of innovative solutions and delivery excellence, seeks a skilled Help Desk Support Service Specialist to join our team. As a key member of our IT support team, you will handle complex technical support requests and lead other technicians in providing exceptional support.**Key Responsibilities** Analyze and...
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Operations Voice Manager
3 weeks ago
Reston, Virginia, United States Dynamic vSolutions Full timeDynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.Key...
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Operations Voice Manager
4 weeks ago
Reston, Virginia, United States Dynamic vSolutions Full timeDynamic V Solutions is seeking an experienced Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington, VA. The successful candidate will have extensive experience managing help desk operations and delivering high-quality customer service in a fast-paced, mission-critical setting.Key...
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Treasury Operations Specialist
4 weeks ago
Reston, Virginia, United States Asset Manager Full timeAbout Asset ManagerAsset Manager is a leading asset manager focused on credit investments with a significant presence in the financial services industry. The company has a growing portfolio with close to $10 billion in assets under management.Job Title and OverviewWe are seeking a highly skilled Treasury Operations Specialist to support our treasury...
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Enterprise Operations Manager
1 month ago
Reston, Virginia, United States General Dynamics Information Technology Full timeJob Summary:General Dynamics Information Technology is seeking an Enterprise Operations Leader to support the day-to-day operational IT activities required to provide end-to-end enterprise-level monitoring, management, administration, and maintenance for all IT services and infrastructure.The successful candidate will oversee activities of the IM/IT...
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Trading Assistant
4 weeks ago
Reston, Virginia, United States Top Tier Alternative Asset Manager Full timeAbout the Firm:Our client is a top-tier alternative asset manager with a hybrid private equity and hedge fund strategy, boasting a long history of proven success in the industry and an amazing reputation and brand name.Company Culture:The firm has an amazing company culture, with a very friendly and inclusive environment that fosters growth and...