Help Desk Lead TS/SCI with Polygraph

4 weeks ago


Reston, Virginia, United States Distributed Solutions Full time

Job Description:

Distributed Solutions, Inc. is seeking a highly skilled Help Desk Lead to join our team. As a Help Desk Lead, you will be responsible for providing professional and efficient helpdesk support to our customers.

Key Responsibilities:

  • Develop and maintain a fundamental understanding of Federal Acquisition Regulation (FAR).
  • Utilize ticket tracking system to document all support incidents.
  • Creates and maintains, detailed and complete, Helpdesk documentation.
  • Reporting of metrics and KPIs for the Helpdesk.
  • Identify opportunities for automation and assist with the development of automation systems to address those opportunities.
  • Participation with research, planning, scoping, implementation, and ongoing support for projects.
  • Participation with maintaining inventory of hardware, software, and support assets.
  • Capability to self-motivate, work independently and taking ownership of job responsibilities.
  • On-point, genuine interpersonal and written communication skills.
  • Demonstrated Customer Service & Troubleshooting skill sets.
  • The ability to balance and prioritize multiple projects and remain calm under pressure.
  • Experience working with multi-tiered ticket handling/resolution systems.
  • Provide tier 2 and tier 3 IT support.
  • Collaborate with DSI dev ops and develop tickets.
  • Enforces IT standards and educate employees about compliance issues.

Requirements:

  • Active TS/SCI with polygraph.
  • 2+ years prior of documented work experience as Helpdesk Lead.
  • Understanding of Ticketing systems.
  • Experience with logic structures.
  • Demonstrated analytical capabilities.
  • Ability to collaborate with internal and external customers.
  • Ability to work in a team-oriented environment for a matrixed organization.
  • Excellent verbal and written communication skills.

About Distributed Solutions:

Distributed Solutions, Inc. is a leading provider of knowledge driven software solutions and subject matter consulting services addressing the needs of acquisition professionals. We offer a fun, casual, collaborative working environment for individuals interested in conquering technology barriers, learning by doing, and taking pride in developing superior software manufactured in the USA.

Equal Opportunity Employer:

Distributed Solutions, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.



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