Help Desk Support Service Specialist
4 hours ago
**Job Overview**
Cayuse Holdings, a leading provider of innovative solutions and delivery excellence, seeks a skilled Help Desk Support Service Specialist to join our team. As a key member of our IT support team, you will handle complex technical support requests and lead other technicians in providing exceptional support.
**Key Responsibilities**
Analyze and resolve operational issues for the technical support center
Manage and document customer support issues, remediation, and customer satisfaction using a structured system
Provide reports for technical support activity, property accountability, lead meetings, and event schedules
**Requirements**
Associate's degree or Bachelor's degree in a related field
At least five years of specialized experience in service center support, including knowledge of PC operating systems, networking, and mail standards
Excellent communication and customer service skills
**About Cayuse Holdings**
Cayuse Holdings is an SBA Tribal 8(a) certified technology and government solutions provider. We are committed to delivering quality outcomes and minimizing risk through innovative solutions and delivery excellence.
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