Retail Operations Leader

2 weeks ago

Torrance, California, United States Kurt Geiger Full time

Kurt Geiger | Company Overview

Kurt Geiger is a vibrant and inclusive brand specializing in footwear and accessories, driven by a spirit of kindness. Our mission is to empower our employees to express their individuality, inspired by the dynamic essence of London. For over five decades, our talented team of designers has been crafting unique and authentic styles from our headquarters in London, with the rainbow symbolizing our commitment to community and personal expression.

Key Responsibilities

  • Deliver exceptional customer service by warmly welcoming and assisting shoppers in a professional manner.
  • Engage proactively with customers to identify their needs and provide tailored product suggestions.
  • Stay updated on current product offerings, market trends, and promotional activities to inform customers effectively.
  • Adhere to visual merchandising standards established for the retail space.
  • Mentor and develop team members to enhance their skills and performance.
  • Ensure high standards of store presentation, including the stockroom and back-of-house areas.
  • Oversee all aspects of store operations, including inventory management.
  • Collaborate with Head Office teams for timely business updates.
  • Set performance targets and monitor KPIs for team members.
  • Manage recruitment processes for the store in conjunction with the global recruitment team.
  • Propose commercial strategies for store improvement and seek approval from senior management.
  • Exemplify brand values and maintain high personal presentation standards.
  • Ensure compliance with health and safety regulations within the store.
  • Develop monthly work schedules for team members.
  • Inspire and motivate the team to achieve store objectives.
  • Ensure accurate pricing and product information is displayed on all merchandise.
  • Process transactions efficiently using the point of sale system, handling various payment methods.
  • Manage store opening and closing procedures, including cash register setup.
  • Assist with stock organization and inventory management.
  • Restock the sales floor as needed to maintain product availability.
  • Communicate daily operational needs with the management team.
  • Conduct regular one-on-one meetings with team members to support performance management.

Qualifications

  • Highly driven and motivated individual.
  • Passion for fashion and retail.
  • Goal-oriented with a strong focus on achieving targets.
  • Previous experience in customer service or retail is preferred.
  • Ability to interact with customers in a lively and often bustling environment.
  • Capacity to stand for extended periods and engage in repetitive tasks.
  • Physical ability to lift items weighing over 50 pounds.
  • Comfortable using ladders and stepping stools.
  • Availability to work evenings and weekends as required.
  • Eligibility to work in the United States.
  • Proficient in English, both written and spoken.

Employee Benefits

At Kurt Geiger, we foster a fast-paced and innovative environment where hard work is recognized and rewarded. Kindness is at the core of our culture, and we celebrate our achievements together.

  • Employee discount on products.
  • 401k retirement plan.
  • Opportunities for career advancement.
  • Regular training sessions.
  • Comprehensive medical and dental coverage.
  • Paid time off for personal use.
  • Bonus structure based on performance.
  • Complimentary footwear each season.

About Our Retail Presence

Since opening our first store on Bond Street in London in 1963, Kurt Geiger has expanded its global reach, operating over 70 standalone stores across the UK and collaborating with renowned department stores worldwide.

We stand united: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism

Salary Range: $70,000 - $80,000

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