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Assistant Store Manager
2 months ago
The Assistant Manager is a multifaceted role that combines business strategy, operations, creativity, and people management. This position is responsible for driving sales results by analyzing the business and providing exceptional customer service. The Assistant Manager oversees daily store operations, including opening and closing routines, and drives efficiency in all store processes.
Key Responsibilities:- Customer Experience: Provide best-in-class customer service and ensure a positive shopping experience for all customers.
- Drives Sales: Analyze sales data and implement strategies to drive sales results and meet or exceed sales targets.
- OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels to provide a consistent customer experience.
- Store Presentation and Sales Floor Supervision: Oversee the visual merchandising and sales floor presentation to ensure a compelling and engaging shopping environment.
- Store & Stockroom Operations: Manage the day-to-day operations of the store, including inventory management, stockroom organization, and maintenance of store equipment.
- Staffing, Scheduling, and Payroll Management: Recruit, train, and develop a high-performing team, manage staffing levels, and oversee payroll processes.
- Training and Development: Provide ongoing training and development opportunities to ensure team members have the skills and knowledge needed to succeed in their roles.
- Communication: Effectively communicate with team members, customers, and management to ensure seamless communication and collaboration.
- Asset Protection: Implement and maintain asset protection strategies to prevent loss and protect company assets.
- Bachelor's degree or one year of supervisory experience in a customer-facing role: A degree in business, retail, or a related field is preferred, or one year of supervisory experience in a customer-facing role.
- Strong problem-solving skills: Ability to analyze problems and develop effective solutions.
- Inclusion & Diversity Awareness: Commitment to creating an inclusive and diverse work environment.
- Ability to show up in a fast-paced and challenging environment: Ability to work in a fast-paced environment and adapt to changing circumstances.
- Team building skills: Ability to build and maintain a high-performing team.
- Self-starter: Proactive and self-motivated individual who takes initiative to achieve results.
- Strong interpersonal and communication skills: Excellent communication and interpersonal skills to effectively interact with team members, customers, and management.
- Drive to achieve results: Strong drive to achieve sales results and meet or exceed targets.
- Adaptability / Flexibility: Ability to adapt to changing circumstances and priorities.
- Multi-Tasking: Ability to prioritize tasks and manage multiple responsibilities simultaneously.
- Fashion Interest & Knowledge: Passion for fashion and knowledge of current trends and styles.
