Assistant Store Manager

2 months ago


Torrance, California, United States Rack Room Shoes Full time
Job Summary

The Assistant Store Manager - Retail Operations is a key member of the store management team, responsible for assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

Key Responsibilities
  • Safety and Customer Experience: Primary responsibility for the safety and well-being of employees and customers, creating an excellent customer shopping experience, and maintaining current service level standards.
  • Point of Sale Operations: Manage all POS terminal transactions, including sales, discounts, refunds, loyalty, and open/closing procedures.
  • Inventory Control: Adhere to policies and procedures for shipping and receiving, price management, singles, damaged merchandise, and conducting physical inventory.
  • Sales Floor Merchandising: Ensure adherence to company standards for merchandise placement, sales floor maintenance, and promotional event directions, materials, and signage.
  • Payroll Control: Manage payroll budget compliance, scheduling, time and attendance, and training and development of direct reports.
  • Loss Prevention: Protect and control all company assets, adhering to policies and procedures.
Working Relationships

Develop strong working relationships with customers, sales associates, store management, district/regional managers, store operations, and training personnel.

Requirements
  • Approved Background Check: Must have an approved background check.
  • Effective Communication: Possess effective verbal and written communication skills.
  • Managerial and Organizational Skills: Demonstrate strong managerial and organizational skills.
  • Interpersonal Skills: Possess strong interpersonal skills for customer and employee interactions.
  • Visual Merchandising Skills: Have a complete understanding of store presentation and strong visual merchandising skills.
  • Knowledge of Corporate Policies: Have a working knowledge of corporate and store operations policies and procedures.


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