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Patient Care Coordinator

2 months ago

Norfolk, Virginia, United States Oak Street Health Full time
About Oak Street Health

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities.

Our mission is to rebuild healthcare as it should be, and we're looking for motivated individuals to join our team.

Job Summary

We're seeking a Patient Relations Manager to join our team at Oak Street Health. As a Patient Relations Manager, you will be responsible for delivering excellent, high-touch assistance to our patients every day.

Key Responsibilities
  • Insurance Expertise: Learn the ins and outs of Medicare and use your knowledge to assist patients with navigating insurance issues.
  • Internal Resource: Serve as an internal resource in the clinic on insurance questions for physicians and staff.
  • Patient Advocacy: Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient).
  • Relationship Building: Build and maintain trusting relationships with Oak Street Health patients in an effort to properly advise them in their healthcare coverage.
  • Welcome and Orientation: Manage welcome visits and orientation processes for new Oak Street Health patients.
  • Public Benefits: Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs.
  • Operational Support: Support the clinic management team on operational activities, as needed, including scheduling and billing.
  • Customer Service: Provide exceptional customer service to create an unmatched patient experience.
  • Patient Engagement: Foster patient engagement through the design and execution of events, including center tours.
Requirements
  • Problem-Solving Orientation: A problem-solving orientation and a flexible and positive attitude.
  • Operational Experience: An eagerness to help us build and refine our operating model.
  • Sales Background: Sales background preferred, but not required.
  • Patient Population Experience: Experience with and a supportive attitude toward our patient population of older adults.
  • Community Health Experience: Community health experience preferred.
  • Technical Skills: Proficient PC skills.
  • Education: Bachelor's degree preferred, or equivalent education and work experience.
  • Language Skills: Fluency in Spanish, Polish, Russian, or other languages commonly spoken by people in the communities we serve preferred, where necessary.
  • Work Authorization: US work authorization.