Patient Care Coordinator

3 days ago


Norfolk, Virginia, United States Sentara Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support patient care delivery.

Key Responsibilities
  • Schedule appointments or outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes and files.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
Requirements

To be successful in this role, you will need:

  • Three years of clerical or customer service experience.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.
  • Experience with electronic medical record systems is preferred.
What We Offer

Sentara Healthcare is committed to providing a supportive and inclusive work environment that encourages community involvement and career growth. As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • A tobacco-free work environment.
About Sentara Healthcare

Sentara Healthcare is a leading healthcare organization that prioritizes diversity, inclusion, and belonging. We strive to create a work environment that reflects the communities we serve and offers unlimited opportunities for development and growth.



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