Patient Care Coordinator

7 days ago


Norfolk, Virginia, United States Sentara Healthcare Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support patient care delivery.

This is a full-time position, working Monday through Friday with some evenings and weekends. You will be part of a team that values teamwork, diversity, and inclusiveness, and is committed to improving health every day.

Key Responsibilities:

  • Scheduling appointments and outpatient procedures under general supervision
  • Providing general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files
  • Responding to telephone and written inquiries from internal and external sources
  • Employing a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems

Requirements:

  • Three years of Clerical, Customer Service experience required
  • One year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required
  • Experience with Electronic Medical Record systems preferred
  • An Associate's level degree in lieu of the required experience will be considered

Benefits:

Sentara Healthcare offers an attractive array of full-time benefits, including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Why Sentara Healthcare?

We pride ourselves on the diversity and inclusiveness of our close to 30,000-member workforce. Our mission is to improve health every day, and we are committed to being the healthcare choice of the communities we serve.



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