Patient Care Coordinator

4 days ago


Norfolk, Virginia, United States Sentara Full time
Job Summary

As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring the delivery of exceptional patient care by providing non-clinical support within a physician's office.

Your primary duties will include answering phones, scheduling appointments, and responding to patient inquiries in a timely and professional manner.

You will work closely with the healthcare team to ensure seamless communication and coordination of patient care.

Key Responsibilities
  • Schedule appointments and outpatient procedures under general supervision
  • Coordinate referrals, resources, and pre-authorizations as needed
  • Communicate with patients and providers to ensure timely and effective care
  • Provide general administrative support for practice operations
  • Respond to telephone and written inquiries from internal and external sources
Requirements
  • Three years of clerical or customer service experience
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers
  • Experience with electronic medical record systems preferred
Benefits

Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.



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